HCLTech Mega Walk-In Drive OTC 24th Sept 25

2 days ago

Chennai, India HCLTech Full time

🚀 HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai 🚀

We are hiring experienced professionals for the role of at OTC Collections HCLTech

📍 Interview Location:

HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

🗓️ Interview Date: 24th Sept 2025

⏰ Interview Time: 10:00 AM 3:00 PM

📌 Work Location: Chennai

🧑 💼 HR SPOC: Harish. K

📈 Experience Required: 1-4 Years Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiner to 45 Days

- Carry a copy of your updated resume.
- Bring a valid government ID proof (Aadhaar/PAN/Driving License).
- Arrive at the venue between 10:00 AM to 3:30 PM for registration.

Job Description:

- Manage a portfolio of customer accounts and ensure timely collections.
- Analyze aging reports and prioritize collection efforts based on risk.
- Coordinate with billing, sales, and customer service to resolve disputes.
- Negotiate payment plans with customers within defined limits.
- Monitor credit limits and flag high-risk accounts for review.
- Prepare weekly collection status reports and dashboards.
- Support internal audits with documentation and account history.
- Identify recurring issues and suggest process improvements.
- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Participate in system testing and enhancement projects.
- Present collection performance insights to leadership.
- Advanced Problem Solving: Handles escalated and complex collection cases.
- Root Cause Analysis: Identifies and addresses recurring payment delays.
- Mentorship: Supports and trains junior analysts.
- Cross-Functional Collaboration: Works with credit, legal, and sales teams.
- KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
- Process Improvement: Recommends enhancements to reduce overdue receivables.
- Presentation Skills: Prepares and shares insights with leadership.
- Oversee daily operations and performance of the collections team.
- Allocate account portfolios and monitor workload distribution.
- Ensure adherence to SLAs, compliance policies, and audit standards.
- Lead process improvement initiatives to enhance efficiency and recovery.
- Manage escalations and coordinate with external collection agencies.
- Develop and maintain SOPs and training materials.
- Conduct performance reviews and provide coaching to team members.
- Collaborate with finance and operations for end-to-end O2C alignment.• Team Oversight: Manages daily operations and distributes account portfolios.
- Performance Management: Tracks team KPIs and ensures SLA compliance.
- Escalation Handling: Resolves high-risk or sensitive customer issues.
- Process Governance: Maintains SOPs and ensures audit readiness.
- Coaching & Development: Conducts reviews and supports team growth.
- Automation Awareness: Identifies opportunities for workflow digitization.
- Stakeholder Engagement: Coordinates with finance and operations teams.

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