Order Support Specialist

3 weeks ago

Gurgaon, Haryana, India AHEAD Full time
Job Description

- An Order Support Specialist plays a critical role in Ahead s Opportunity to Cash process
- They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods
- An OSS will work with Ahead s Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries
- This information will be accessed through various vendor portals and tracking tools and email inquiries
- The information will then need to be populated into specific objects and fields in SFDC

Duties/Responsibilities:

Operations

- Track shipments and update SFDC
- Maintain good working relationships with our vendor partners and internal customers
- Deals with sales issues as they arise
- Interact with sales reps, client operations specialist and P&L Specialist to answer questions
- Respond to inquires from finance using shared reports, SFDC Chatter and email
- Identify and suggest opportunities to improve efficiencies
- Assist team members with special projects as needed

Education and Experience

- Associates or Bachelor s degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)
- Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industry.

Knowledge, Skills, Abilities

- Effective verbal and written communication
- Independent, self-starter, effective team player
- Organizational and Time Management skills
- Positive attitude
- Strong trouble shooting & problem solving skills
- Salesforce.com experience
- Office 365 proficiency
- Experience in a fast-paced sales and technology environment
- Work effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast paced periods

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