Analyst - Order Management

4 weeks ago

Noida, Uttar Pradesh, India Mercer Full time
Job Description

This position is withOrderManagement (Career Delivery) team withinCareerline of business.

OM team takes care of end-to-end order booking/invoicing and access granting for the career products.

We verify,validateand process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms.

It is a global team;providesupport to multiple regions such as Asia Pacific, EMEA, North America and Latin America.

We will count on you to:

- Responsible for booking Customer Orders after doing all cross checks.
- Strictly follow SOP & adhere to process updates.
- Respond to customer query through email, calls in a timely manner.
- Provide excellent customer service to our customers.
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
- Candidate should be comfortable with rotational shift.

What you need to have:

Knowledge & Skills

- Minimum 2-4 years experience in a professional organization
- Excellent command on MS Office applications (MS-Excel, MS-Word)
- Exceptional English Communication Skills
- Problem solving ability and attention to detail.
- Ability to multitask, self-starter.
- Excellent analytical skills and high focus on accuracy

Education:

- Any graduate

What makes you stand out

- Adaptable communicator, facilitator, influencer and problem solver
- High attention to detail
- Good relationship skills, Proven ability to work on own initiative as well as in a team
- Ability to multi-task and prioritize time effectively

Role:Operations - Other

Industry Type:Insurance

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Operations

Education

UG:B.Tech/B.E. in Any Specialization

PG:Any Postgraduate

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