(Apply in 3 Minutes) IT Support Engineer

4 weeks ago


Bengaluru, India Power Bridge Full time

Job Description We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineerto provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams. RequirementsKey Responsibilities: - Provide first-level support for desktops, laptops, printers, and peripherals. - Install, configure, and troubleshoot operating systems (Windows, macOS, Linux as applicable). - Handle incidents through ticketing systems with proper documentation. - Assist with user account creation, password resets, and access rights in Active Directory. - Perform basic server monitoring, backup checks, and patch updates. - Support Windows Server administration (user/group management, shares, permissions). - Troubleshoot basic issues in server hardware and escalate as required. - Support email (Exchange / O365) and business applications. - Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS). - Install antivirus, updates, and patches across desktops and servers. - Maintain IT asset inventory and ensure compliance with IT policies. - Escalate complex issues to the L2 / L3 server or network teams. Required Skills & Qualifications: - Diploma / Graduate in Computer Science, IT, or related field. - 03 years of experience in desktop and server support. - Knowledge of Windows OS, MS Office, and Windows Server basics. - Familiarity with Active Directory, DHCP, DNS, and file/print servers. - Basic understanding of server monitoring tools and backup systems. - Strong communication and problem-solving skills. - Ability to work in shifts and follow escalation procedures.



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