Sap - Convergent Mediation | Ams Support Engineer

Role Description Location - Bangalore Hybrid Company Overview Booking Holdings NASDAQ BKNG is the world leader in online travel and related services provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking com KAYAK Priceline Agoda com Rentalcars com and OpenTable The mission of Booking Holdings is to make it easier for everyone to experience the world During 2019 the Company had consolidated revenues and net income of 15 1 billion and 4 9 billion respectively and a current market value of approximately 90 billion Booking Holdings Bangalore is a Center of Excellence based in Bangalore India and a legal entity of Booking Holdings Inc The Center was created to support the increasing business demands of the Booking Holdings Brands The Center of Excellence provides access to specialized and highly skilled talent leading industry best practices and collaboration opportunities across all of the Booking Holdings brands and business units Job Overview The Financial Systems team provides technology expertise to the finance department and is responsible for SAP HANA and connected 3rd party systems at Booking com We want to change the way people work with SAP by building a finance application platform that supports simplification of business processes and empowers the finance community with better financial insights We power our Financial Systems using SAP technology like FICA BRIM Convergent Mediation Convergent Invoicing etc ABAP HANA Java Kafka Mulesoft and SAP S 4 HANA 2022 We are looking for a motivated and detail-oriented SAP Convergent Mediation CM AMS Support Engineer to join our dynamic team In this role you will support the integration and maintenance of SAP Convergent Mediation solutions focusing on data flow management interface monitoring incident handling and performance tuning You will collaborate with a cross-functional team of SAP specialists engineers and product managers to ensure smooth operation of business-critical systems that interface with SAP FICA and SAP CI What you will be doing Interface Maintenance Monitoring Monitor and maintain SAP CM interfaces resolving issues to ensure seamless data flow between systems Error Handling Incident Management Actively monitor Kafka CM workflows and upstream downstream systems for errors Handle P1 incidents and manage bug fixes and change requests Health Monitoring Performance Tuning Track the health of Kafka consumers producers and CM workflows interworfflow IWF Optimize performance to handle large data volumes efficiently Automation Monitoring Implement proactive monitoring and alerts for system health interface execution and Kafka DLQs using Grafana and Prometheus Data Transformation Validation Validate and transform incoming data Kafka REST APIs Files to ensure compatibility with SAP CI and FICA Backup Recovery Management Ensure regular backups of CM configurations and support recovery processes in case of failures Change Management Continuous Integration Support CI CD pipeline activities and assist in the documentation of WRICEF and SOPs Support Training Provide day-to-day support for SAP CM workflows assist in training and share knowledge with internal teams Observability Metrics Reporting Help develop monitoring frameworks including Grafana dashboards and performance metrics to ensure system health Compliance Security Adhere to secure programming practices and assist with audit compliance activities related to system changes and incident handling What you will bring Experience 0-5 years in SAP CM BRIM related SAP implementation and or support roles Familiarity with Grafana Prometheus Kafka or similar tools Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents Strong documentation skills with attention to detail Strong verbal and written communication skills to convey technical information clearly Technical Skills Basic knowledge of SAP Convergent Mediation by Digital Route Knowledge of Kafka and integration technologies REST APIs FTP Familiarity with DigitalRoute APIs and integration with SAP Hands-on with Grafana dashboard setup and log aggregation tools like Loki Hands on Linux Bash scripting experience Exposure to ITIL processes and incident management tools Core Competencies Strong troubleshooting and incident management skills Ability to work under pressure and prioritize high-impact incidents Good communication skills for team collaboration and support Preferred Knowledge Experience with CI CD pipelines change management or Digital Route Mediation modules Working knowledge of Jira Agile processes Test Automation Tools is good to have Education Bachelor s degree in Computer Science IT Electrical Electronics or a related field