Assistant Manager

4 weeks ago

Bengaluru, Karnataka, India Bigbasket Full time
Job Description

Assistant Manager- Training -Job Description

Are you excited about the transformative power of ecommerce in changing the landscape of

grocery retail in India bigbasket is creating milestones in the online grocery market and has

recently re-hauled its supply chains across cities to fulfil most customer orders faster. The

companys operations have expanded to 70 cities in India, recording about 15 million customer

orders per month.

The Big basket Learning & Development team is a very talented, high calibre, multi-cultural group

of individuals who are working towards a common goal of elevating the experience at bigbasket

for internal and external stakeholders.

What would you be doing/ Expected from this role

Make sure every trainer in the region, across all lines of business and locations, is certified on

the content and ensure their certification in TTT within 1 year completion.

Ensure that all updates in the training content, across all lines of business and locations, are

understood carefully and implemented reliably.

Suggest suitable modifications to the training content to the corporate training team as and

when appropriate.

Plan the training programs (and training calendars) in complete synch with the operations

teams for both new joiners as well as existing associates (refreshers) in such a manner that

high quality manpower is available to the operations team are available in the required

numbers and on time.

Provide thought leadership as well as administrative support to the trainers in the region.

Track and report performance on training metrics to all stakeholders. Help shape the right

metrics that determine the effectiveness of training.

Requisition the right quantities of training assets (training rooms, projectors, training

desktops, and other training assets) on time and manage them optimally.

Work with the leadership teams in the region to evaluate training needs of first line managers

and work towards their fulfilment.

Contribute to the thought leadership on how the training function can demonstrate

continuous improvement through enhanced content, technology, and new initiative.

Who are we looking for

5 -10 years of Training Management experience (2+ years in a Team Management role)

preferably from Hospitality, e-Commerce, retail, logistics industries

Having experience in conducting behavioural training

Experience of conducting Training Needs Analysis and carrying out all activities in the

Training Cycle: Identify, Design, Delivery, Evaluation.

Should be keen on mentoring, coaching, and grooming new team members of training

team.

Excellent verbal and written communication skills and Excel proficiency

Excellent interpersonal skills - ability to work and influence with multiple Training Team

members/ Stakeholders across the region and corporate.

Must be a graduate (any Learning and development related course or certification will

be an added advantage)

Well-versed with Kannada, Hindi, and English language.

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