Travel Sales Consultant
12 hours ago
Job Description At Travelay, we redefine how people book and experience travel. We're a global, U.S.-based travel brand that believes in human-first support, transparent fares, and smooth travel experiences. Our mission is to simplify flight and vacation bookings through personalized assistance and expert guidance, helping customers across North America, Europe, Asia, the Middle East, Africa, and Australia reach their destinations with confidence. Position Overview We're looking for experienced, persuasive, and customer-oriented Travel Sales Consultants to handle inbound calls from customers worldwide who are looking to book flights, vacation packages, hotels, or make changes to existing itineraries. Your role will be to convert inquiries into confirmed bookings, ensuring every traveler gets the best fare, best route, and best service experience possible the Travelay way. Key Responsibilities - Handle inbound calls from global customers seeking to book or modify flights, travel packages, or ancillary services. - Identify customer needs, offer suitable travel options, and deliver accurate fare quotes. - Promote upselling opportunities including upgrades, travel insurance, and value-added packages. - Maintain in-depth knowledge of global airlines, routes, GDS fares, and promotions to ensure best pricing and routing. - Ensure accurate booking entries in the CRM or GDS system and coordinate with ticketing and fulfillment teams. - Follow Travelay's call quality, compliance, and PCI DSS standards at all times. - Achieve and exceed monthly sales, conversion, and quality performance targets. - Build lasting customer relationships through trust, empathy, and product knowledge. - Coordinate with post-sales and customer care teams for smooth ticket delivery and after-sales support. Required Skills & Qualifications - Minimum 13 years of experience in travel sales / airline booking / call center (inbound or outbound). - Proficiency in flight search, fare rules, exchanges, and reissues (GDS experience preferred Amadeus, Sabre, or Galileo). - Excellent communication skills in English (additional languages are a plus). - Strong salesmanship, persuasion, and closing skills. - Ability to work in 24/7 rotational shifts, including weekends or holidays. - Attention to detail and ability to handle multiple calls simultaneously. - Strong knowledge of international routes, fare types, and airline alliances. - Familiarity with payment processing, invoicing, and refund workflows is an advantage. Preferred Qualities - A passion for travel and helping people explore the world. - Proven ability to meet or exceed targets in high-volume sales environments. - Calm and composed under pressure especially during irregular operations or schedule changes. - Tech-savvy and quick learner with CRM or booking tools. What We Offer - Competitive base salary + high sales incentives and bonuses. - Global exposure interact with travelers from every continent. - Growth and leadership opportunities within a rapidly expanding global brand. - Comprehensive training on Travelay systems, tools, and compliance standards. - Supportive team culture focused on performance, discipline, and excellence. Join the Human-First Travel Revolution At Travelay, every booking starts with a conversation and every conversation starts with a human. If you have the drive to sell, the passion to serve, and the confidence to lead conversations, we want you on our team.
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