Senior Program Manager

4 weeks ago

Noida, Uttar Pradesh, India R1 RCM - Revenue Cycle Management Full time
Job Description

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Title - Senior Program Manager(7I)

Function - Employee Relations

Shift - 1pm-10pm

Location- Hyderabad/Noida Sector-135/Gurugram Sec-21

Role Overview: The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner. The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively.

Key Responsibilities:

Grievance Management:

- Serve as the primary point of contact for employee grievances.

- Conduct thorough investigations into grievances in a timely manner.

- Collaborate with relevant stakeholders to resolve grievances.

- Maintain detailed records of all grievance cases and outcomes.

Disciplinary Case Management:

- Manage the disciplinary process, ensuring compliance with company policies and legal requirements.

- Conduct investigations into disciplinary issues, including interviews with involved parties.

- Provide recommendations for disciplinary actions and ensure consistent application across the site.

- Document all disciplinary cases and maintain confidentiality.

Performance Improvement:

- Work with managers to identify employees who require performance improvement plans (PIPs).

- Develop and implement PIPs in collaboration with managers and employees.

- Monitor progress and provide ongoing support to employees on PIPs.

- Evaluate the effectiveness of PIPs and make necessary adjustments.

Policy and Procedure Compliance:

- Ensure all employee relations activities comply with company policies, procedures, and legal requirements.

- Stay updated on relevant labor laws and regulations.

- Provide training to managers and employees on employee relations policies and best practices.

Skip Connect / Focus Group Discussions:

- Foster a positive work environment through effective communication and conflict resolution.

- Conduct regular meetings with employees to address concerns and gather feedback.

- Promote open door policy and ensure confidentiality with respect to the feedback shared.

Reporting and Analytics:

- Prepare regular reports on employee relations activities and trends.

- Analyze data to identify patterns and areas for improvement.

- Provide insights and recommendations to senior management.

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or related field.

- Minimum of 8 years of experience in employee relations or a similar role.

- Strong knowledge of labor laws and regulations.

- Excellent communication and interpersonal skills.

- Ability to handle sensitive and confidential information with discretion.

- Strong problem-solving and conflict-resolution skills.

- Proficiency in HRIS (Workday or similar tools) and other relevant software.

Additional Information:

- This role may require occasional travel to other sites.

- The Employee Relations Lead must be able to work independently and as part of a team.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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