Associate Implementation Consultant

Associate Implementation Consultant Location Pune Hybrid Status Permanent Full Time Package Competitive Salary fixed 5 Day Working Week Flexible Working with one-off allowance Development Opportunity Personal Technical Group Medical Policy Group OPD Cover Personal Accident Cover Term Life Cover 26 Days Leave 9 Public Holidays Buy Sell Scheme Referral Scheme Why are we hiring an Associate Implementation Consultant This role is perfect for someone passionate about working with data exploring logical structures and most importantly helping people improve their daily workflows At Instem we leverage a variety of software tools to empower our clients enabling them to apply their science to make a positive impact on the world To thrive in this position you ll need to be a quick learner and a clear communicator driven by the desire to provide exceptional customer service in a dynamic fast-paced team setting You will be assisting in the delivery of effective solutions using software products so familiarity with software integration data logic workflow mapping and or solution design will be important Above all you ll need to be motivated by solving problems and making the work lives of our clients more efficient and enjoyable Who s Instem Well we re a global provider of bespoke industry-leading software solutions and services which facilitate the pre-clinical and clinical phases of the drug discovery process We have over fifteen products in our portfolio used by over 700 pharmaceutical clients including all the top 20 What s the culture environment like For a global business of over 300 staff we very much have a family feel You ll be part of a friendly communal solution based flexible environment where you ll feel empowered valued and accountable We ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing mental health critical conversations and strengths What are you responsible for Coordinate with colleagues to track and manage project milestones ensuring timely and successful delivery Develop expertise in a variety of software products to ensure the best possible customer outcomes and provide ongoing value Assist in the functional integration of the company s product suite enhancing overall effectiveness with customers and supporting the transition to cloud-based systems Document and test workflows to maintain transparency consistency and the highest quality standards in all delivered solutions Participate in client meetings with a focus on fostering collaborative success and maintaining open communication Support and deliver training for end users and administrators on solution usage and maintenance to ensure long-term adoption and efficiency Deliver excellent customer service and value foster long-term partnerships cultivate and nurther strong relationships within existing accounts and support the pursuit of new business development opportunities contributing to overall revenue growth Travel to client sites and company locations may be occasionally required for meetings or project work possibly including international travel Skills Knowledge Experience Client-facing software consultancy experience with a preference for candidates who have worked in the Life Sciences industry or related fields Proven problem-solving and diagnostic skills in logical systems Proficiency with Excel or similar analytical tools such as Power BI Tableau or R with strong capabilities in data analysis and manipulation Familiarity with statistical and scientific mathematical principles with the ability to apply these to real-world problems in technical environments High quality communication skills both written and verbal with the ability to engage with diverse audiences including cross-functional teams and clients Demonstrated proficiency in one or more of the following technologies Python VBA API integration SQL Excel advanced functions Morphit BioRails or similar tools relevant to the role Background in lab science is preferred providing context and domain expertise for working with Life Sciences clients but not necessary An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Instem stores and processes data using an Applicant Tracking System ATS For more information regarding our privacy policy use the following link https www instem com privacy LI-PD LI-HYBRID