Only 24h Left) Duty Manager

2 weeks ago


Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time
Position: Duty Manager

Job Category: Rooms & Guest Services Operations, Property Management

Location: Powai, Mumbai

Schedule: Full-Time

Joining: Immediate (earliest possible)

Relocation: NA (accommodation facility not available)

Salary: 30K to 40K (negotiable based on the experience, last salary drawn, subject knowledge and interview performance)

Company Details: -

This is for our Serviced Apartment, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Description

This role is for an experience candidate who has worked as Asst Manager / Duty Manager or similar role in 4/5-star hotels, having involved into various functions at core level so as to come on board and build and implement policies, SOPs, systems, and processes for various functions.

Policies & SOPs

Drafting of Policies, SOPs, Communication and Execution Protocols, Training Materials for various functions (Guest Services, Front Office, Room Amenities & Services, Property Management & Housekeeping, etc.)

Implementation, continuous review, continuous improvement (kaizen).

Front Office:

Administering front office functions and supervising staff on a daily basis.

Front Office shift allocation, leave management.

Day-to-day operations management.

Hiring, Training, and nurturing of Front Office staff.

Ensure Front Desk functions without errors, identify if any lapses and rectify in real time.

Perform to fill-in the duty as and when needed in case of absence or peak workload.

Ensure billing, and recovery, keep track of all invoices and payments (using accounts team in the back-end).

Guest Services

Understand the various guest services, set processes, operational and communication protocols.

Monitor & oversee all guest service son daily basis.

Identify challenges, and work on improvements in guest services.

Continuous improvement in enhancing the Guest Experience.

Set-out system for receiving guest feedback, and implementing improvements based on feedback.

Identify critical guests, VIP arrivals, meet & greet, attend guests as necessary.

Property Management:

Understand if any challenges w.r.t. room amenities, common infrastructure, work on resolution / improvement.

Work on strategies to minimize guest discomfort, inconvenience by minimizing downtime dueto defects, troubles, and underlying costs.

Continuous improvement on property upkeep and maintenance, decorum, etc.

Work on SOPs for room amenities, pilferage/damage by guest, recovery system, etc.

Oversee inventory management.

Management Reporting

Preparation and Presentation of Weekly and Monthly reports to the management.

Periodic / Adhoc discussions consultation with managements about rates, services, amenities, food, property, challenges and opportunities, etc.

Skills

- Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
- Excellent mathematical comprehension to understand and interpret numbers as they
- apply to operations in hotels.
- Hospitality attitude and aptitude, customer centric, effective in communication.
- Thorough organization and supervisory skills.
- Natural team player, having patience, negotiation skills, good into dispute/grievance resolution with all stakeholders, calmly handling the situations, etc.
- Encouraging and building mutual trust, respect, and cooperation among team members.
- Able to work under pressure and deal with stressful situations during busy periods.
- Trying to continuously improve services, enhance guest experience, reduce redundancies, and reduce costs.

Qualifications:

Graduate / Postgraduate preferably into hotel management.

Must have worked in 4/5-star hotels in similar role for at least more than 3-4 years.

Apply now at (Mobile)

(Email)
  • Senior Sales Leader

    5 days ago


    Mumbai, Maharashtra, India SolarSquare Energy Full time

    About UsSolarSquare wants to be the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity.Job TitleOnly 24h Left Assistant Vice President SalesJob SummaryWe are looking for an experienced, dedicated and analytical VP of Sales to join our team to take on a wide range of responsibilities, from...


  • Mumbai, Maharashtra, India Jones Lang LaSalle Full time

    Job DescriptionJones Lang LaSalle is looking for a talented individual to fill the role of 24h Left Technical Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of technical services. Your expertise will be essential in maintaining technical assets, managing engineering teams, and providing support to...


  • Mumbai, Maharashtra, India Tata Communications Limited Full time

    Job DescriptionRESPONSIBILITIES AND QUALIFICATIONSFacilitate Scrum events and other ad-hoc meetings for teams. Facilitating multi-team events like Big Room Planning, Scrum of Scrums, and story mappingAssist Product Owners and teams in story writing, backlog maintenance and prioritization and planning. Facilitating creation and prioritization of program-level...


  • Mumbai, Maharashtra, India Boch & Fernsh Inc. Full time

    Do you have experience of creative strategy for digital campaigns If yes we at Boch Fernsh one of Indias most Innovative Branding Design Studios based out of Mumbai are looking for you We are looking for a versatile talent who has a thinker doer attitude From ideation to working on software to bringing new innovation to our agency you will be...


  • Mumbai, Maharashtra, India Elixir wellness Full time

    Job DescriptionCompany DescriptionElixir Wellness is a wellness center offering services in Wellness, Aesthetics, Anti-aging, and Recovery, specializing in IV Vitamins, antioxidants, and homecare. With 5 locations in Mumbai and 10 in Bangalore, Elixir Wellness focuses on providing holistic wellness solutions to its clients.Role DescriptionThis is a part-time...


  • Mumbai, Maharashtra, India Dream Sports Group Full time

    The Platform Design team is dedicated to solving complex problems in the enterprise space Our goal is to ensure that the tools and solutions we deliver are not only highly functional and efficient but also intuitive We build internal tools that enhance machine learning AI capabilities streamline experimentation processes facilitate data driven decision...


  • Mumbai, Maharashtra, India Michael Page Full time

    The Principal in the Investment Team at the social impact-focused private equity firm will play a pivotal role in sourcing evaluating executing and managing investments that generate both financial returns and measurable social impact They will lead deal negotiations conduct due diligence and collaborate closely with portfolio companies to drive...


  • Mumbai, Maharashtra, India Adform Full time

    Job DescriptionAbout The Role And The TeamProduct Management team is the place where we take customer challenges into our hands and translate them into new opportunities and solutions, where new products, capabilities or improvements are born, where we measure our success by our product success, where we keep user experience at our hearts and on top of our...


  • Mumbai, Maharashtra, India Only Much Louder Full time

    About OML: Only Much Louder Entertainment is a market-leading, full-service creative and entertainment business network that has instigated pop culture for over two decades by creating iconic moments across television, digital content, fan experiences, branded entertainment and in the artist-creators community. Celebrated for creating India's first...


  • Mumbai, Maharashtra, India Schneider Electric Full time

    About Lauritz Knudsen Electrical and AutomationLauritz Knudsen Electrical and Automation A unit of Schneider Electric India Pvt Ltd is a pioneering electrical and automation brand with a rich legacy of over 70 years in India We offer comprehensive portfolio of low-voltage switchgear medium-voltage switchgear automation solutions software and...


  • Mumbai, Maharashtra, India Broadridge Matrix Trust Company Full time

    Job DescriptionAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Designs, develops, modifies, adapts and implements short- and long-term solutions to technology needs through new and existing...

  • Only 24h Left Media

    3 weeks ago


    Mumbai, Maharashtra, India OML Full time

    About OML OML is a new media and entertainment company that partners with creators to build content IPs live experiences that impact culture and help brands come closer to consumers Headquartered in Mumbai with teams in Russia Poland Thailand OML was founded in 2001 to book and manage artists across all genres of entertainment Today our operations...


  • Mumbai, Maharashtra, India P&O Ferries Full time

    About DP WorldTrade is the lifeblood of the global economy creating opportunities and improving the quality of life for people around the world DP World exists to make the world s trade flow better changing what s possible for the customers and communities we serve globally With a dedicated diverse and professional team of more than 111 000 employees...


  • Mumbai, Maharashtra, India Schneider Electric Full time

    Schneider Electric SE is a French multinational company that specializes in digital automation and energy management Schneider Electric is a publicly traded Fortune Global 500 company the company posted revenues of xe2 x82 xac34 2 billion It addresses homes buildings data centers infrastructure and industries by combining energy technologies ...

  • Only 24h Left Manager

    4 weeks ago


    Mumbai, Maharashtra, India Dream Sports Group Full time

    The Product team is at the forefront of Dream11 s user-first approach with a single-minded focus towards building a scalable fantasy sports platform that makes every game exciting for all sports fans From analysing consumer and industry trends to conceptualising features and strategy roadmaps the Dream11 Product team facilitates cross-functional...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Innovation matters With best-in-class research and predictive analytical tools NielsenIQ BASES the worldwide leader in analyzing and consulting on new products remains at the core of our clients new product ideas product messaging that inspires action fresh packaging designs and optimal product launch strategies At NielsenIQ you will work with...


  • Mumbai, Maharashtra, India Procter & Gamble (P&G) Full time

    Job DescriptionJob DescriptionJob LocationMumbaiJob DescriptionProcter & Gamble is one of the largest FMCG (Fast Paced Consumer Goods) company in the world with strong brands like Pampers, Ariel, Always, Gillette and Oral B just to name a few. For more information about P&G the company and our brands please visit www.pg.com and our career website at...


  • Mumbai, Maharashtra, India Piramal Enterprises Full time

    Job DescriptionJob Description :Business: Piramal Pharma SolutionsDepartment: Supply ChainLocation: KurlaTravel: MediumJOB OVERVIEW: Development and execution of category management strategies for procurement of MRO, Lab supplies and other strategic projectsKEY STAKEHOLDERS: INTERNAL Sites, Business Teams, Finance, Procurement, Planning, GBSS, Secretarial,...


  • Mumbai, Maharashtra, India Capco Full time

    Job DescriptionRole: Xceptor DeveloperLocation: MumbaiExp: 3-8 YearsNotice: Immediate to 30 days ONLYJD:Agile configuration BAs for Xceptor Fleet in client&aposs ISG Product Operations space, focusing on Commodities, Onboarding and Outreach use cases in new Xceptor Fleet. Candidates should be comfortable working with process SMEs & senior stakeholders to...


  • Mumbai, Maharashtra, India Echobooom Management & Entrepreneurial Solutions Private Limited Full time

    Job DescriptionRole & responsibilities:Conduct in-depth analyses of clients business processes, financial data, market trends, and competitive landscapes to identify areas for improvement.Collaborate with clients to define project objectives, scope, and deliverables, ensuring alignment with their strategic goals and priorities.Develop customized strategies...