Chat Advisor

Job Description

Jiva Ayurvedic Pharmacy Ltd. is a leading organization in the field of Ayurveda, committed to providing authentic and holistic healthcare solutions. We are seeking a diligent and customer-focused Chat Advisor to join our team.

Missions/Main Duties:

As a Chat Advisor, you will be responsible for:

- Customer Interaction: Engage with customers via chat, providing clear, concise, and accurate responses to their queries.
- Query Comprehension & Resolution: Comprehend customer queries thoroughly and provide relevant and effective solutions.
- Process Adherence: Follow established processes and guidelines to ensure consistent service delivery.
- Detail Orientation: Pay close attention to detail in all interactions and responses.

Profile/Skills:

- Good spoken and written English.
- Patient and process-oriented approach.
- An eye for detail.
- Typing Skills: Minimum 20 words per minute (wpm) with 90% accuracy.

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