Service Supervisor

3 weeks ago


Kheda GJ IN care infotech Full time

The Service Supervisor oversees field service operations ensuring timely and efficient delivery of services to customers This role involves managing technicians coordinating schedules maintaining service quality and resolving customer issues The ideal candidate is a hands-on leader with strong technical and organizational skills Key Responsibilities Team Supervision Lead train and mentor service technicians field staff Assign tasks monitor performance and ensure adherence to safety protocols Service Coordination Schedule and dispatch technicians for installations repairs or maintenance Ensure timely completion of service requests within SLAs Service Level Agreements Quality Assurance Inspect completed work to ensure compliance with company standards Address customer complaints and implement corrective actions Inventory Equipment Management Track tools spare parts and service vehicles Coordinate with procurement for resource availability Reporting Documentation Maintain service records job reports and customer feedback Provide regular updates to management on KPIs e g response time resolution rate Customer Relations Act as a point of contact for escalated service issues Build long-term client relationships through reliable service delivery Process Improvement Identify inefficiencies and recommend workflow enhancements Qualifications Skills Education Diploma Degree in Engineering Business or related field Experience 3 years in field service maintenance or a supervisory role Technical Skills Knowledge of industry-specific tools software e g CMMS CRM Soft Skills Leadership problem-solving communication and multitasking Certifications OSHA PMP or technical certifications a plus Job Types Permanent Fresher Pay 12 000 00 - 18 000 00 per month Schedule Day shift Night shift Work Location In person



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