Customer Service Analyst T2-ii

At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Ensuring that metrics such as Quality Compliance Productivity are met Adherence to schedule attendance start finish time breaks Take ownership of the email issue and resolve to customer s expectations to deepen relationship and achieve highest level of customer satisfaction Understand determine and anticipate customer needs and present solutions as appropriate Ensure all actions and requests are attended to within the service level agreements Escalate unresolved issues to senior representative or team leader Maintain a positive and effective work environment Observe privacy act at all times when dealing with customers Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain Support changes that will be implemented out of business needs adjustments to company policies process Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client Actively uphold the blue box values Should be self-driven and highly motivated Candidate must see work with primary sense of servicing our customers with first interaction resolution Should have niche communication skills both Oral and written Understand Amex values and business ethics Experience of Customer Service Corporate Services and client management is preferred Preferred Qualifications Graduate in any stream from renowned University Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating problem solving Ability to work within a busy and demanding team environment Commitment to the highest level of customer service Analytical and problem-solving skills Ability to identify and act on issues which may impact this corporate client Ability to manage own priorities Strong knowledge of PC based software including MSOffice and Outlook We back you with benefits that support your holistic well-being so you can be and deliver your best This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations