Field Service Eng Iii

Overview The principal job function of the Technical Service Staff Field Service Engineer is to provide after-sales field technical service support for Bio-Rads Laboratory Systems Equipment He She will be the first line technical service support to our customers The responsibilities include but not exclusive and effectively the area of responsibilities will be set by the market needs and focus manage service helpline provide tele-problem troubleshooting coordinate in-house technical service render technical assistance in repair and QC maintain good service workflow organize service inventory ensure traceable service documentation How Youll Make an Impact Provide service support by responding to service calls diagnose and troubleshoot for technical problems Work closely with other teams from Customer Technical Support and Field Application Specialist to address track execute and proper closure of service requests Support In-house Technical Support and perform instrument QC validation calibration Manage spare parts maintain the reorder point of frequent used parts and perform regular stock takes Manage relationships with key customers to ensure that the company s commitment to customer satisfaction is achieved and constantly improved Ensure reliability and completeness of Field Service Reports documentation compliance and submission What You Bring Bachelor degree in Electronics Mechanical Biomedical Engineering Laboratory Instrumentation and or Diagnostics Instrumentation At least 8-9 years experience in a relevant position preferably handling diagnostics medical and life science research devices Sound technical knowledge in electronics troubleshooting Excellent customer handling skills technical analysis and problem solving skills Who We Are For 70 years Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare As one of the top five life science companies we are a global leader in developing manufacturing and marketing a broad range of high-quality research and clinical diagnostic products We help people everywhere live longer healthier lives Recently voted a Best Place to Work Bio-Rad offers a unique employee experience with collaborative teams that span the globe Here you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see Benefits Bio-Rad s biggest asset is its people and the reason why our Total Rewards deliver programs that provide value quality and inclusivity while satisfying the diverse needs of our evolving workforce Our robust offerings serve to enrich the overall health wealth and wellbeing of our employees through the various stages of an employees work and life cycle Were proud to offer a variety of options including competitive insurance plans for you and your immediate family Annual Health checkup Marriage Leave Paternity Leave Employee Assistance Programme extensive learning and development opportunities and more EEO Statement Bio-Rad is an Equal Employment Opportunity Affirmative Action employer and we welcome candidates of all backgrounds Veterans people with disabilities and people of all races ethnicities genders ages and orientations are encouraged to apply Agency Non-Solicitation Bio-Rad does not accept agency resumes unless the agency has been authorized by a Bio-Rad Recruiting Representative Please do not submit resumes unless authorized to do so Bio-Rad will not pay for any fees related to unsolicited resumes