[High Salary] Technical Support Engineer

3 weeks ago

India NextBillion.ai Full time

Job Description

Company Details

NextBillion.ai is a first-ever decentralised, customizable, and tailored map stack focused on the transportation/logistics industry. NextBillion.ai helps solve highly complex

transportation and operational challenges. Every customer, use case, geography is different, and NextBillion.ai is able to integrate these differences directly into their

mapping environment. Nextbillion.ai was founded in January 2020 by Ajay Bulusu, Chief Product Officer Gaurav Bubna and CTO Shaolin Zheng. They were formerly part of the map team at Grab, a multinational ride-hailing and food delivery company.

Roles and Responsibilities:

Provide support to customers via phone and email leveraging internal resources.

Triage and troubleshoot cases coming in from customers.

Document all customer requests, contact information and support issues in the

ticketing system.

Prioritise and manage several open issues at one time.

Follow up with clients to ensure their systems are fully functional after

troubleshooting.

Demonstrate empathy, patience and responsible judgement with every customer

to ensure the best and most appropriate outcome based on each situation.

Track the issues through to resolution within agreed time limits. Guide the clients

through a series of actions, either via phone, email or chat until they've solved a

technical issue.

Properly escalate unresolved issues to appropriate internal teams

Maintain a high level of Customer Satisfaction and Work as a team to deliver

exceptional Customer Experiences in each support interaction

Job requirements:

3 - 5 yrs of hands-on support experience with global customers in the Product

Support space.

Bachelor's Degree in Engineering, Computer Science, or related technical field.

Working knowledge of Hubspot or other ticketing systems is preferred.

Clear, concise, and effective written and oral communication skills.

Ability to provide step-by-step technical help, both written and verbal

Ability to diagnose and troubleshoot basic technical issues

Hands-on experience with Windows/Linux/Mac OS environments Deep

understanding of RESTful APIs and service endpoints.

Empathy towards customers and understanding their needs.

Experience in SaaS or other tech startups is a plus

Experience in native mobile development on either Android or iOS platforms

Knowledge and experience with geospatial tools is a plus

Customer-first attitude with a strong sense of empathy and excellent follow-up

skills

Team player--supportive to product support lead, collaborative, sharing newly

learned knowledge with one another, and filling in for one another as needed

Flexibility in working in US shift and weekends.

Hiring Process

- Profile Shortlisting
- Tech Interview with Vignesh
- Assignment
- Tech Interview - Assignment review
- Tech + fitment Interview - Final round

  • Technical Support Engineering

    5 days ago

    India Microsoft Full time

    With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...

  • High Salary: Technical Support Engineer L2

    2 weeks ago

    India Twilio Full time

    Who we areAt Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant...

  • L1 Technical Support Engineer

    1 day ago

    Bengaluru, India DDN Full time

    Job Description This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare...

  • High Salary! Technical Support Specialist

    5 days ago

    Bengaluru, India Samsara Full time

    Job Description Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of...

  • [High Salary] Technical Manager

    3 weeks ago

    Noida, India Aelum Consulting - ServiceNow Premier Partner Full time

    Job Description Position Summary - We are seeking a dynamic and technically hands-on Technical Manager with 10+ years of experience to lead high-performing engineering teams in delivering enterprise-grade IT solutions. While the role is open to professionals from diverse technology backgrounds, prior experience with the ServiceNow platform is highly...

  • ▷ (High Salary) Sales Engineer

    3 weeks ago

    Jaipur, India RECORDERS & MEDICARE SYSTEMS PRIVATE LIMITED Full time

    Job Description Company Description RECORDERS & MEDICARE SYSTEMS PRIVATE LIMITED is a machinery company based out of Chandigarh, India. The company operates from its facility located in the Industrial Area Phase-I. With a focus on delivering high-quality machinery solutions, RECORDERS & MEDICARE SYSTEMS is committed to innovation and excellence in the...

  • High Salary! Sr. Technical Support Engineer I

    3 weeks ago

    Bengaluru, India Smarsh Full time

    Job Description Who are we Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory...

  • ▷ (High Salary) DDI Engineer

    3 weeks ago

    Chennai, India Movate Full time

    Job Description Hi All, Movate is hiring for DDI Engineer Role, Location: Bangalore Shift: Flexible to work in Night shift Yr of Exp: 2+ Years Roles & Responsibilities: 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking...

  • ▷ High Salary: Export Sales Support Engineer

    5 days ago

    Vadodara, India Hitachi Energy Full time

    Job Description Business Information Hitachi Energy is currently looking for an Export Sales Support Engineer for the High Voltage Business to join their team in Maneja Vadodara Gujarat , India. This team seeks a skilled and motivated individual. Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to...

  • [High Salary] Senior Technical Services Engineer

    3 weeks ago

    Bengaluru, India Altisource Business Solutions Private Limited Full time

    Job Description Job Description We are looking for a highly skilled and motivated Technical Support Engineer (TSE) or Senior Technical Support Engineer (STSE) to join our End User Computing - Desktop Engineering. This role is ideal for someone with strong expertise in modern device management, OS deployment, application packaging, and patching solutions....