Fusion HCM Functional Analyst

2 weeks ago

Noida, Uttar Pradesh, India Oracle Full time
Job Description

Position Overview:

- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:

- Work directly with Customers for

- Advising on complex use of Oracle products

- Resolving highly complex and mission-critical issues

- Manage highly complex and critical customer issues

- Serve as Situation Manager on highly sensitive issues

- Consult with Management in directing resolution of critical Customer situations

- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

- Formal mentoring for promoting the technical and professional development of others

- Creation/review of Knowledge Articles

Qualifications:

- Must have Skills

- 4+ years of experience in Implementation, support Oracle Fusion HCM products with at-least 1 implementation experience on SaaS HCM Products - Core HR, Absence, Benefits, Talent Management, Compensation, Time & LaborandPayroll

- Experience in Oracle Core HR, Absence, Benefits, Time & LaborandPayroll

- Has real-time hands-on functional/product and/or technical experience and/or worked with L1/L2/L3 level support and/or having equivalent knowledge.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

- Conduct training and knowledge sharing sessions

- Nice to have Skills

- Hands-on Configuration experience on at-least two or more tools-

- Core HR

- Absence

- Benefits

- Compensation

- Security

- Talent Management

- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.

- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

- Should have knowledge of localizations

- Knowledge on Security setup would an added advantage.

- Experience in one of the following areas is seen as an advantage:

- OTBI Reports

- HCM Data Extracts (HDL)

- Payroll Batch Loader (PBL)

- PL/SQL

Others

- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

Career Level - IC3

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