IT Associate Manager

2 days ago

Bengaluru, Karnataka, India Groww Full time
About Groww:

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey.

Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers' needs and convenience in mind.

Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are?

Let's chat.

Our Vision:

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values: Our culture enables us to be what we are — India's fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves.

The values that form our foundation are:

● Radical customer centricity

● Ownership-driven culture

● Keeping everything simple

● Long-term thinking

● Complete transparency

Key Responsibilities:

- Handle L3 technical escalations.
- Diagnose and resolve hardware, OS (Windows/macOS), and network issues promptly; prevent repeat incidents via root-cause fixes.
- Document incidents, resolutions, and knowledge articles in the ticketing system with correct categories/SLAs.
- Perform proactive maintenance, patching, baseline hardening, and optimization of endpoints and core IT systems.
- Contribute to IT projects and continuous process improvements with measurable outcomes (SLA, MTTR, CSAT).
- Manage network infrastructure: firewalls, switches, Wi-Fi, VPN/ZTNA; enforce change control and configuration backups.
- Prepare and maintain network architecture/topology diagrams and runbooks.
- Should have knowledge of : ( Any one tool ) (3 years experience each tool)
- Endpoint Security : Crowdstrike , Sentinel one , Mcafee
- MDM : Jamf , Intune , Soti , Jumpcloud
- Work Space : Google workspace , Microsoft
- IAM : Azure AD , Okta , Jumpcloud
- Automation ( Good to have ) : N8N, Zapier, Jira, Service now , Python,

Qualifications and Expertise:

Essential Qualifications:

- Minimum of 8 years of experience in IT support, 3+ in a lead IC capacity across infra + Security.
- Strong proficiency in Windows and Mac operating systems.
- Deep knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi and VPN tools.
- Exceptional troubleshooting and analytical skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and collaborate effectively within a team.
- Strong organizational and time-management skills.
- Proactive and solution-oriented mindset.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Commitment to maintaining high standards of security and data integrity.
- Certifications such as CompTIA A+, N+, Microsoft Certified Professional (MCP), or equivalent.
- Experience with cloud-based technologies like Azure Active Directory, Office 365, Jamf Pro,Intune and Google Workspace.

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