AIT KMO Program Manager II, AIT

Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work-from-office policies.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers.

The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies.

• 6+ years of experience in program or audit life-cycle management, preferably in knowledge management operations

• Bachelor's degree in related field or equivalent practical experience

• Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula

• Strong track record of using data and metrics to drive improvements and measure program effectiveness

• Excellent verbal and written communication skills with ability to engage multiple stakeholders

• Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis)

• Experience in instructional design and content development for global audiences

• Proven ability to work in fast-paced, ambiguous environments and adapt to changing priorities

Preferred Qualifications:

• Industry certifications in instructional design, knowledge management, or project management

• Experience managing certified instructor programs

• Demonstrated expertise in learning management systems and content management systems

• Previous experience in audit operations or related field

• Experience with multiple learning methodologies and content delivery platforms

• Strong stakeholder management skills across all organizational levels

• Background in process improvement and operational excellence

The ideal candidate will be detail-oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment.

Key job responsibilities
Key Responsibilites

Program Management

• Lead end-to-end program onboarding and implementation

• Develop and maintain comprehensive SOPs for all audit programs

• Manage existing program learning needs and implement improvements

• Track and report on program metrics and KPIs

Learning & Development

• Design and develop learning curricula for new and existing programs

• Create and maintain training plans for global audit teams

• Manage and develop certified instructor program

• Implement innovative learning solutions beyond traditional training methods

Content & Communication

• Develop and maintain high-quality content for global auditors

• Create effective communication strategies for program updates and changes

• Ensure consistency and accuracy of all program documentation

• Manage content lifecycle and updates

Stakeholder Management

• Partner with cross-functional teams to identify and address program needs

• Build and maintain relationships with key stakeholders

• Provide regular updates on program status and improvements

• Influence stakeholders to drive program adoption and success

Innovation & Improvement

• Identify opportunities for program optimization

• Implement data-driven improvements to existing processes

• Develop and execute strategic roadmaps for program growth

• Lead continuous improvement initiatives
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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