Account Controller

4 weeks ago

Mumbai, India Paulwin George (Proprietor of Angel And Genie) Full time

Job Description Primary Responsibilities Trainee / Advisor and Senior Advisor - Follow all processes explicitly to ensure the secure, efficient and auditable handling of client's monies - Maintain up to date and accurate records - Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment - Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimization of funding - Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve. - Review and correlate cash on a daily basis - Ensure compliance with Willis internal accounting and settlement procedures and external regulations (e.g. FCA) - Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties - Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met - Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate - Adhere to standardised Group policies and procedures, Accounting and Settlement fundamentals, including all CEM and other regulatory requirements - Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics - Manage workload / volumes and delivery expectations as per business requirement - Senior Advisor - Where required, perform accurate authorizing in accordance with the Payment Authorization Manual - Develop a sound understanding of the business process - Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from - Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay - Manage workload / volumes and delivery expectations as per business requirement - Ensure adherence to compliance and operate within the guidelines of internal and external regulators. - Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. - Ensure ongoing, effective relationships with stakeholders (Internal/external) - Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated - Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets

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