Deputy Manager- Instructional Designer

2 days ago

Hyderabad India PepsiCo Full time

Job Description

Overview

- Be part of a team providing Learning Design & Development services.
- Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings
- Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience
- Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied
- Train team members on WalkMe platform
- Work with subject matter experts and product owners to design solutions for WalkMe
- Facilitate translation of learning materials into required languages using tools/vendors

Responsibilities

- 4+ years of experience working with the WalkMe platform in a development or implementation role
- Design, build, and maintain WalkMe Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, and other DAP components
- Troubleshoot and resolve issues related to WalkMe deployments
- Support training efforts by aligning WalkMe content with instructional design best practices
- Experience working with enterprise applications such as SAP S4HANA, SAP Successfactors, or ServiceNow
- Strong interpersonal skills and ability to communicate with people at all levels and cultures
- Ability to navigate a complex matrixed and virtual environment
- Customer focused and results oriented with attention to detail and solution focused mentality
- Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
- The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed

Qualifications

- Experience in service delivery/HR Operations
- Basic knowledge of HTML and jQuery
- Certification in WalkMe or related DAP tools (a plus)
- Familiarity with instructional design/learning & development methodologies
- Basic project management skills
- Experience of working across markets/cultures would be desirable
- Strong communication skills and fluency in English

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