CFTS L2

Job Description: Position: Technical Support Engineer 2 Business Unit: Juniper TAC -Customer Focused Technical Support Summary: - This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products. - This is an Individual Contributor Role - Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab. - Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business. - Take ownership for problem resolution, problem reproduction. - Be a fast learner and keep pace with newer technologies - Participate in initiatives such as create Knowledge Base and Whitepapers. - Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations. - Available to work in shifts and cover weekends rotations. Experience - 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc. Primary Skills Excellent Customer handling and communication (verbal and written) skills Excellent problem solving skills. In depth knowledge of IP Packet flow To be proficient in any 2 of the following technologies Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,) Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis) Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering) Understanding/Exposure/Expertise in one or more areas will add weightage MPLS, MPLS-TE Multicast technologies PIM, NG-MVPN Data center Fabric and IP CLOS networks SDN/NFV/OpenStack/Cloud Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: - Juniper, Cisco, Palo Alto, Arista, Huawei and others. Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc . Preferred Certifications - JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE