Site Reliability Engineer

3 weeks ago


Bengaluru, Karnataka, India Outcomes® Full time
Role and Responsibilities:

As a Site Reliability Engineer, you will be the bridge between our software development and DevOps operations team by applying a software engineering mindset. You will split your role between daily operations (or keep the lights on) and developing scripts to improve site reliability and performance. These scripts or utilities need to serve as self-service tools for the Site Reliability Team.

The roles and responsibilities include –

• Help with build and deployment of software in test and production environments

• Help with configuration management of the system in test and production environments

• Monitor various parameters of production systems and confirm that these parameters are within the service level objectives expected

• Fix escalations arising from Support or our customers

• Participate in On-Call Support process and find opportunities to optimize this process

• Document "tribal" knowledge and build/improve our runbooks and procedure documents

• Develop tools and scripts to optimize or eliminate manual processes; improve overall system reliability

• Conduct post-incident reviews

• Creation of dashboards to show the uptime of all our production systems Create service level indicators and objectives to measure our systems

Competencies:

The candidates must possess the following attributes:

1. Bachelors or Master's Degree (preferably in Computer Science or Information Science)
2. Overall 4-6 years of experience.

• Build and Release Engineering:

o Hands-on experience with Jenkins, Git,Maven and Artifactory o Hands-on experience building docker images and orchestration using Kubernetes

o Hands-on experience building and deploying traditional systems with WAR images on EC2 machines

o Hands-on experience building and deploying micro-services using ECS and Kubernetes

o Hands-on experience with scripting languages like python,shell scripting,perl and terraform.

• Deployment and Monitoring:

o Knowledge about CI/CD processes and how they fit into the development cycle

o Hands-on deployment automation experience (Infrastructure as Code) with Terraform and/or AWS CodePipeline. Aware of engineering best practices to write deployment scripts (code reuse and maintainability)

o Hands-on knowledge on various AWS services - CloudFront, API Gateway, Certificate Manager, EC2, ELB (Classic Load Balancers, Application Load Balancer, and Network Load Balancer), RDS, SQS, SNS, SES, Apache, Tomcat, and managing security groups o Monitoring best practices using Prometheus, AWS CloudWatch, Nagios

• Experience in Agile (Scrum) project methodologies

• Excellent communication skills

• Must have very strong capability to influence stakeholders – about his/her solution

• Must have the humility to back out in the face objections or when better options exist

• Strong debugging skills

• Passion for DevOps practices implementation and customer success

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