Australian voice process

4 weeks ago

Thane Mumbai, India Wehire Talent Solutions Full time

Job Description

Role Details

- Position: Customer Service Advisor
- Shift: Australian (Graveyard Shift)
- Shift timings: 2:30 AM to 5:00 PM (Any 9.5 hours rotational shift)
- Process: Voice (Customer Service/Technical Support)
- Working Days: 5 days with 2 rotational offs (split offs possible)

Key Responsibilities

- Provide exceptional customer service to resolve inquiries effectively.
- Assist customers with technical or service-related issues in a professional manner.
- Handle inbound/outbound calls, ensuring high-quality communication.
- Maintain accurate documentation of customer interactions and resolutions.

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