Genesys Cloud Developer

2 weeks ago

Pune, Maharashtra, India Data Axle Full time

About Data Axle Data Axle Inc has been an industry leader in data marketing solutions sales and research for over 50 years in the USA Data Axle now has an established strategic global centre of excellence in Pune This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases Data Axle India is recognized as a Great Place to Work This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive General Summary We are looking for a Genesys Cloud Developer who will be responsible for develop customise and maintain cloud solutions to meet the business requirements Roles Responsibilities Genesys Cloud Development Implement and manage call flows IVR systems and voice chat interactions within Genesys Cloud Utilize Genesys APIs to extend and integrate Genesys Cloud functionalities with other tools and platforms Integrate voice-bots IVR into Genesys Cloud to provide automated customer support and improve efficiency CRM Integration Lead the integration of Genesys Cloud with CRM systems e g Salesforce Microsoft Dynamics Ensure real-time data synchronization between Genesys Cloud CRM and other platforms Customization Optimization Customize Genesys Cloud interfaces and configure features to align with business needs Optimize existing call flows IVR setups and routing strategies to improve operational efficiency The role will involve setting up and configuring Genesys platforms or instances this includes setting up queues flows routings and test pads to optimize call routing agent management and quality assurance Inbound Outbound and Campaign Management The role will involve managing and optimizing both inbound and outbound call flows This includes setting up IVRs call queues agent routing rules dialling lists campaign configurations and agent scripts Technical Leadership Provide technical guidance and best practices for Genesys Cloud architecture and development along with new Feature configurations Collaborate with cross-functional teams including IT Sales and Customer Support to ensure cohesive integration of Genesys Cloud within the organization s tech stack and integrations The role might involve setting up and configuring Genesys platforms or instances coordinating with the Genesys support team Troubleshooting Support Analyse and resolve issues related to Genesys Cloud performance and related integrations Provide ongoing support and maintenance of Genesys Cloud solutions ensuring uptime and reliability Document high-level architecture diagrams and call flow designs in VISIO Requirements Qualifications 6 years of hands-on experience with Genesys Cloud development and customization Proven experience in integrating Genesys Cloud with CRM systems or other relative platforms Extensive experience with call voice interaction design and implementation on Genesys Pure Cloud Experience with cloud infrastructure AWS Azure and CI CD pipelines Experience in setting up and configuring Genesys platforms or instances including knowledge of infrastructure networking and security best practices Professional experience with integration services including XML SOAP REST TCP IP JavaScript HTML And Dot-Net framework Knowledge of scripting languages e g YAML Groovy and orchestration tools for Genesys Cloud Expertise and familiarity with the Pure Cloud development platform Excellent understanding of telephony systems and VoIP technologies Strong problem-solving skills and attention to detail Ability to work collaboratively in a team environment Experience with different technology stacks and customization techniques Genesys Certified Professional GCP OR Genesys Cloud Developer Certification GCX-GCD is preferred This position description is intended to describe the duties most frequently performed by an individual in this position It is not intended to be a complete list of assigned duties but to describe a position level Disclaimer Data Axle India follows a merit-based employee recruitment practice with extensive screening steps Data Axle India does not charge accept any amount or security deposit from job seekers during the recruitment process Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money please stay alert All Data Axle jobs are published on the Careers page of its and or on its profile Interested job seekers may access the same and apply directly If you believe you have been a victim of recruitment fraud you are requested to approach law enforcement agencies immediately Data Axle

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