AI/ML Engineer

1 week ago

Kolkata India E-solve Infotech Private Limited Full time

Job Description Location: Kolkata, WFO Experience: Fresher About the Role We are seeking an AI/ML Engineer to lead the development of voicebots, chatbots, and predictive intelligence for our digital-first debt collection platform. You will design NLP models and conversational AI flows that improve borrower engagement and recovery efficiency. Responsibilities - Develop AI-powered chatbots and voicebots for borrower communication. - Build and train NLP models to understand borrower intent, behavior, and risk signals. - Design conversational flows and integrate them into multi-channel communication systems (SMS, WhatsApp, IVR, Email). - Work on predictive analytics for borrower behavior (best time/channel to connect). - Collaborate with backend engineers for real-time integration. Requirements - Strong expertise in Python, NLP frameworks (spaCy, HuggingFace, Rasa, etc.). - Experience in conversational AI, chatbot frameworks, or voicebot systems. - Knowledge of machine learning pipelines and model deployment. - Familiarity with AWS/GCP AI services, OpenAI APIs. - Bonus: Prior experience in fintech, collections, or customer service AI.

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