High Salary Service Engineer

2 weeks ago

Baddi, Himachal Pradesh, India ACG World Full time
JOB DESCRIPTION

Educational Qualification & Experience:

• Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)

• Experience: 3 -8 Years

Job Context and Purpose

Level Specific Accountabilities:

Area of responsibility

• Job Responsibilities

To enhance customer experience and build reputation with ACG products; this includes

- providing technical support to enable efficient utilization of ACG products at customer site

- Timely resolution of technical complaints by the customer

Functional

Core:

• To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.

• To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.

• To conduct customer training programs in house or at customer place.

• Recognizing sales opportunities and communicating the same to our sales TIC's.

• Integrate customer feedback with our existing business process.

• Help in getting competitor information on products, markets, etc.

• To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making: (As per Career Architecture)

• Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors

• Follow up for orders for spares parts, maintenance services, AMC etc.

• Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines

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