(Immediate Start) Product Support Specialist

24 hours ago


Mumbai India mple.ai Full time

Job Description Role Overview As aProduct Support Specialist, you will play a critical role in ensuring smooth adoption and continued satisfaction of our customers. You will be responsible for handling product queries, troubleshooting issues, maintaining customer documentation, and acting as the voice of the customer to internal teams. This is a functional role with a mix of technical know-how, customer handling, and process ownership. Key Responsibilities - Serve as the first point of contact for customer product queries via email, chat, or calls. - Troubleshoot common SaaS product issues (login/access, feature usage, configuration errors). - Manage support tickets and ensure timely resolution as per SLA. - Escalate complex technical issues to engineering/product support engineers with proper documentation. - Collaborate with Customer Success Managers to support onboarding and adoption. - Maintain and update customer-facing documentation, FAQs, and knowledge base. - Collect customer feedback and share insights with product and engineering teams. - Ensure a consistent, high-quality support experience for enterprise clients. Skills & Qualifications - Bachelor's degree in any field (technical background preferred but not mandatory). - 23 years of experience inSaaS product support or technical support roles. - Strong problem-solving and troubleshooting mindset. - Ability to learn product workflows quickly and explain them in simple terms. - Experience withticketing tools(Zendesk, Freshdesk, Jira, or similar). - Good communication skills (written and verbal), with customer empathy. - Familiarity with SaaS products, web applications, and integrations. Nice to Have - Exposure toAI, EdTech, or enterprise SaaSplatforms. - Knowledge of APIs, SSO, or LMS/CRM integrations. - Ability to create help videos or customer training materials. Why Join Us - Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning. - Direct exposure to enterprise clients and real-world SaaS adoption challenges. - Collaborative work culture with growth paths intoCustomer Success, Solutions Engineering, or Product Management. - Be part of an innovative team shaping the future of AI in corporate learning.



  • India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate Start Must be able to start within 1 week of offer. We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • Hyderabad, Telangana, India, Telangana Launchio Consulting Full time

    Job Description – Product Support SpecialistPosition: Product Support SpecialistLocation: Hyderabad, IndiaSalary: ₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement: Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate will...


  • India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate Start Must be able to start within 1 week of offer. We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate Start Must be able to start within 1 week of offer. We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • india, IN nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate StartMust be able to start within 1 week of offer.We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • Hyderabad, India AdaptiveMobile Security Full time

    Job Description Role Overview As a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is...


  • India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate StartMust be able to start within 1 week of offer.We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • India nineDots.io Full time

    Systems Monitoring Specialist (Contract) – Immediate Start Must be able to start within 1 week of offer. We’re supporting a fast-growing digital banking solutions provider that’s scaling critical infrastructure across multiple regions. They’re hiring a Systems Monitoring Specialist (Contract) to join their 24/7 operations team and keep...


  • Mumbai, India Crealytics Full time

    Job Description About The Position Crealytics is an award-winning full-funnel digital marketing agency with over 15 years of experience crafting omnichannel media strategies for leading B2C and B2B businesses. Our expertise in driving profitable online and offline sales is informed by the reality of a privacy-first digital landscape. We focus on helping...


  • India Eurofins Full time

    Job Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to...