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Operations Delivery Leader
4 weeks ago
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry s most advanced technology platform encompassing sophisticated analytics Al intelligent automation and workflow orchestration R1 is a place where we think boldly to create opportunities for everyone to innovate and grow A place where we partner with purpose through transparency and inclusion We are a global community of engineers front-line associates healthcare operators and RCM experts that work together to go beyond for all those we serve Because we know that all this adds up to something more a place where we re all together better R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024 by the Great Place to Work Institute This is our second consecutive recognition on this prestigious Best Workplaces list building on the Top 50 recognition we achieved in 2023 Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare amongst Top 50 Best Workplacesxe2x84xa2 for Millennials Top 50 for Women Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness We are committed to transform the healthcare industry with our innovative revenue cycle management services Our goal is to xe2x80x98make healthcare work better for all by enabling efficiency for healthcare systems hospitals and physician practices With over 30 000 employees globally we are about 17 000 strong in India with presence in Delhi NCR Hyderabad Bangalore and Chennai Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities Designation Operations Delivery Leader - OperationsReports to level of category Senior Director DirectorMode of Work Work from OfficeShift Timing 6 pm to 3 amJob Location Chennai NoidaPosition Summary This role is expected to meet and exceed business objectives ensuring consistent achievement of all operational and financial KPIs Required to manage multiple sites to deliver an outstanding xe2x80x98Customer Experience Manage inspire and motivate a number of Operation Managers and other direct and indirect supervisors to ensure operational excellence high employee engagement and service improvement is achieved Key Responsibilities The incumbent will be responsible for a large span in the range of 1000 FTEs The span can vary depending upon process complexity and stage of business P L Management Client relationship management Identify and lead high impact projects within the business Manage delivery of clients expectations outlined in the Scope of work SOW Understand and maintain internal client satisfaction scores and work to improve the delivery in the center Provide leadership direction development and supervision to team handling Backend service delivery for multiple clients sites facility Understand Operations and Corporate Compliance Policies and Procedures and best practices Drive employee engagement Create a culture that embraces employee growth development in the delivery centers Report on delivery center activities through productivity operational and dashboard reports Collaborate effectively with HR Resource Operations Facilities Finance Procurement Responsible for the implementation of process improvements and tool enhancements related to customer implementations Work closely with business and external stakeholders to ensure effective two-way communications regarding collection of business requirements and communication of key product decisions plans and releases Other responsibilities as outlined by leadership Qualification Post Graduation from Tier 1 collegeGraduation in any streamExperience 7 years of experienceSkills Strategic thinking and planning skills Excellent analytical and communication skills Must have managed large spans in their past roles Excellent MS Office Skills Logical decisions as part of efficient problem-solving in their role Emotional intelligence Interpersonal Skills learning and growth teamwork establishing trust and cognitive agility Ability to work with cross functional teams and be able to communicate with people at all levels Must be responsible knowledgeable convincing and able to adapt to change Self-Driven People person and result oriented To learn more visit Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world We also offer a culture of excellence that drives customer success and improves patient care We believe in giving back to the community and offer a competitive benefits package To learn more visit Visit us on R1 RCM
