Sr Program Mgr-ai Productivity Tools, Iss

Description The International Seller Services ISS organization powers how Amazon teams enable millions of third-party sellers across global marketplaces Within ISS the Productivity Programs team is building the foundation for an AI-augmented workforce - driving the design rollout and adoption of tools that make teams smarter faster and more effective through GenAI and intelligent systems If you like to operate in uncharted territory solving problems that bridge technology people and large-scale change this is your opportunity to help define how Amazon works in the GenAI era We operate like a high-velocity startup within ISS - experimental data-driven and focused on driving measurable productivity impact through structured workflows AI enablement and intelligent collaboration As a Senior Program Manager you will anchor some of the most visible programs within ISS Productivity - coordinating across tech data and business teams to turn GenAI innovation into scalable measurable and repeatable outcomes across international stores Key job responsibilities 1 Lead cross-functional GenAI programs Own the strategy execution and adoption of AI initiatives spanning Tech Science and Business teams across multiple countries 2 Translate innovation into scale Convert prototypes into production-grade AI workflows used daily by thousands of Amazonians across job families and geographies 3 Be an AI flagbearer Model how Amazon uses AI responsibly and effectively - championing best practices building reusable workflows and demonstrating measurable productivity gains 4 Drive program governance Establish mechanisms that bring visibility alignment and accountability across Tech Product and Regional stakeholders 5 Quantify impact Define and track metrics that show improvements in decision velocity insight quality and operational effectiveness 6 Bridge human-AI collaboration Partner with product teams to ensure AI augments human creativity context and problem-solving rather than replacing it 7 Influence at scale Communicate outcomes and learnings to senior leaders shaping how AI-enabled productivity evolves across ISS and Amazon 8 Continuously evolve Identify whitespace anticipate risks and lead pilots that push the boundaries of what GenAI can achieve for enterprise productivity A day in the life The ideal candidate thrives in ambiguity connects deeply with both technology and business and is passionate about building AI-first products that make people more capable not replaceable You ll represent the ISS Productivity charter with senior leaders align global stakeholders and work hands-on with engineers and scientists to ship impactful features You will manage GenAI programs that span Europe Japan China India the Middle East and Latin America driving consistency in how AI workflows are built adopted and measured across ISS You ll also represent ISS as an STL in Worldwide Consumer forums shaping Amazon s enterprise AI toolkit and ensuring the needs of international seller teams are embedded in global solutions This role offers a rare combination of strategic influence and hands-on execution - ideal for someone who can translate vision into mechanisms navigate complex stakeholder networks and drive meaningful change across one of Amazon s most global organizations Basic Qualifications - 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy end to end delivery and communicating results to senior leadership Preferred Qualifications - 2 years of driving process improvements experience - Master s degree or MBA in business operations human resources adult education organizational development instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner