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3 weeks ago

Pune, Maharashtra, India WNS Global Services Full time

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Key responsibilities Lead large multiple transitions of clients processes independentlyThorough project planning and reporting to clients internal stakeholders and transition leadersThorough and proactive project review - Risk Issue escalation and milestone managementIdentify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clientsManage project escalations and conflicts in projectsStrong focus on positive transition outcomes Project Financials people technology infrastructure etc - balance risks with speed of executionCustomer Experience - understand client needs wants and expectations and manage them effectivelyMetrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives projects concurrently where applicable Compliance and continuous improvement to the WNS Transition MethodologyRespond to RFI RFPs along with the solutions team and handle client presentations for Solution DefenseAble to take on additional responsibilities in the transition function e g capability building CoE initiatives Qualifications Excellent project management skills applied to wide range and number of project types complexities domains and geographiesSelf-starter independent initiator strong organizational presentation interpersonal and consultative skills is a mustStrong CRM skillsDeep understanding of the different aspects of BPO business - QA MIS SLA Base-lining etcPMP or other project management certification is a plusKnowledge and or experience or certifications in Six Sigma or Green belt black belt is a plus

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