ServiceNow CSM Developer

2 weeks ago

Amrāvati, India Bosch Global Software Technologies Full time

Key Responsibilities: - Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace. - Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent). - Develop UI policies, business rules, client scripts, flow designer flows, and integrations for CSM use cases. - Configure Customer Service Portal for end-users and enhance self-service capabilities. - Integrate CSM with ITSM, FSM, and other enterprise applications. - Ensure adherence to ServiceNow best practices, security, and coding standards. - Collaborate with stakeholders to gather requirements, design solutions, and perform unit testing. - Troubleshoot and resolve platform/application issues, ensuring smooth delivery of CSM capabilities. - Stay up to date with the latest ServiceNow releases (Utah, Vancouver, Washington, etc.) and features related to CSM. Required Qualifications :2-4 years of hands-on experience in ServiceNow ITOM 1. .Strong knowledge of ServiceNow CSM module 2. sExperience with ServiceNow scripting (JavaScript, Glide APIs), Flow Designer, Integration Hub 3. .Familiarity with portal development (Service Portal / CSM Portal) 4. .Experience with REST/SOAP integrations and authentication methods (OAuth2, SAML, JWT) 5. .Understanding of ITIL/ITSM processes and how they align with CSM 6. .ServiceNow CSA (Certified System Administrator) required 7. .Strong analytical, problem-solving, and communication skills . Preferred Skill - s:ServiceNow CSM Implementation Specialist Certification preferre - d.Experience working in Agile/Scrum environment s. Educational Qualificati onsBachelor's degree in Computer Science, Information Technology, or related fie ld.

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