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Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure On Prem SaaS Responsible for improving Digital Employee experience DEX Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning scoping and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices Guarantied state rule creation and deployment Device Stability and Experience monitoring and troubleshooting Tachyon agent and Server Health monitoring ITSM connect with Tachyon Desktop management integration OS Patching Software Delivery Inventory Management for endpoints Collaborate with other collaborators to build test and release automation and selfheal capabilities Work with 1E Vendor for any raised issues related to 1E Solutions and Platform Train support staff and help with technical issues as necessary Work with client organizations to identify and address business needs Design and execute SQL queries dashboards and reports using BI tools e g Power BI Tableau Leverage telemetry data to perform in-depth analysis of system performance user behavior and usage patterns to identify actionable insights and optimization opportunities Ensure accurate and consistent reporting adhering to data governance standards and aligning with internal and customer expectations Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights recommendations and project progress to internal stakeholders and clients Analyze incident volume trends knowledge base KB articles and support operations data to uncover automation and process improvement opportunities Collaborate with cross-functional teams to drive outcomes ensuring timely delivery and adherence to project governance frameworks Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives Maintain a high standard of data quality integrity and security across all analytics outputs and dashboards Mentor and guide junior analysts and contribute to best practices leading cross-functional initiatives coordinating with business and technical stakeholders to ensure timely outcome-driven delivery of analytical insights Own end-to-end delivery of analysis projects from requirement gathering to final presentation driving clarity and measurable impact You will be responsible for setting best practices guiding the analytics team in prioritizing tasks and fostering a culture of continuous improvement and proactive problem-solving You will be responsible for monitoring validating and analyzing outputs from various Tachyon modules ensuring they align with expected behaviors and deliver measurable value to customers Desired Skills and Qualifications B Tech B E in Any Specialization MCA in Any Specialization M Tech in Any Specialization Any Bachelor s degree Experience of working on 1e Tachyon Experience of working on other 1E tools such as Nomad Shopping Nightwatchman etc Working knowledge of Desktop Management related technologies and processes including Microsoft SCCM Active Directory networking monitoring patching group policy image development and advanced desktop troubleshooting Experience in Nexthink SysTrack Thorough knowledge of SQL SQLite PowerShell Restful services Web Services WMI Regular Expressions RegEx Windows Operating System Understanding of JSON XML formats Experience of consuming API Understanding of Windows server and client administration Good understanding of Group Policy DNS and DHCP administration Experienced in enterprise endpoint management solution including modern management with Microsoft Intune SCCM VMWare WorkspaceOne Nice to have skills Problem-solving attitude Collaborative team spirit Good communication skills with the ability to represent in global meetings forums customers Good understanding of network infrastructure Knowledge of Cloud Technologies Excellent problem solving analytical skills Ability to work independently and as part of a team Must be able to multi-task change direction set priorities and meet a deadline At DXC Technology we believe strong connections and community are key to our success Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances We re committed to fostering an inclusive environment where everyone can thrive Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf More information on employment scams is available