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Urgent Search Operations Executive
4 weeks ago
Jaipur Living is a globally recognized brand specializing in luxury rugs and textiles, committed to ethical practices and artisan empowerment. While their official careers page does not currently list a specific opening for a Merchandiser role, they encourage interested candidates to submit their profiles for consideration.
Job Title: Operations Executive- Field sales
Location: Jaipur, Rajasthan
Department: Jaipur Living
Experience- Minimum 1 year
Job Role
We are looking for a motivated Field Sales-Operation Executive to join our on-ground team. This role involves managing customer orders, ensuring timely processing, addressing queries related to deliveries and order status, and coordinating with internal departments to provide an excellent post-sales experience.
Key Responsibilities:
Coordinate with customers and the sales team to ensure accurate and timely order processing.
Handle customer queries related to order status, delivery timelines, product availability, and after-sales support.
Liaise with warehouse, logistics, and supply chain teams to ensure smooth order fulfillment.
Update and maintain accurate records of customer orders, returns, and complaints.
Track and resolve delivery delays, damages, or discrepancies proactively.
Conduct field visits, if required, to support sales activities and customer satisfaction.
Assist in reporting and analysis of order flow and customer satisfaction metrics.
Serve as a key point of contact between sales and operations teams.
Required Skills:
Bachelor&aposs degree in Business Administration, Operations, or related field.
Strong interpersonal and communication skills.
Problem-solving attitude with attention to detail.
Proficient in MS Office; knowledge of CRM/ERP systems is a plus.
Ability to travel locally as needed.
Qualifications & Experience:
- Minimum 1 year of experience in merchandising or inventory handling in textile/home dcor/export industry.
- Experience dealing and resolving queries with Customers
What We Offer:
- Opportunity to work with a globally recognized brand.
- Exposure to ethical sourcing and artisan-driven products.
- Competitive salary and career growth opportunities.
