Group Manager
2 days ago
Group Manager F A Green belt Transactional Quality -5 Years- Mumbai Domain F A GL AP AR Work Mode On-site Shift UK Shift MonFri Step into a high-impact leadership role in transactional quality where you will manage a team drive compliance and lead improvement initiatives across finance operations GL AP AR A perfect opportunity for professionals from a BPM KPO or captive background seeking career growth in a fast-paced environment Your Future Employer- A globally recognized BPM organization Name Hidden offering transformation-led solutions across verticals committed to operational excellence and people development Responsibilities Lead a team of 8-10 Quality Analysts and Managers AM DM level Ensure SLA adherence risk and compliance alignment and error reduction Conduct and manage internal client calibrations FMEA and quality audits Drive QDNA initiatives Brainwaves Kaizen VOC CSAT and NPS improvements Lead internal stakeholder client meetings and performance reviews Implement best practices Statistical Process Control SPC and process improvement strategies Develop and maintain dashboards to monitor operational metrics Deliver transformation and continuous improvement projects to enhance delivery and drive QNS Requirements Graduate Postgraduate with 5-8 years of experience in transactional transformation quality across voice back-office blended processes Background in BPM KPO Shared Services Contact Center environment is mandatory Six Sigma Green Belt Trained Tested Certified preferred Strong analytical communication and stakeholder engagement skills Comfortable working in UK shift hours and managing stretch when required What is in it for you Opportunity to lead and shape quality strategy for finance operations Exposure to global quality frameworks and high-visibility projects Growth within a reputable global setup known for process excellence Drive impactful change through innovation and data-led decision-making Reach us Think this opportunity suits your career goals Email your updated CV to parul arora crescendogroup in for a confidential discussion Disclaimer-We specialize in senior to leadership hiring across domains We are committed to diversity and inclusion providing equal opportunity to all applicants Profile Keywords- Group Manager - Quality Transactional Quality Lead F A Quality GL AP AR Quality Assurance Manager Continuous Improvement Six Sigma Green Belt Process Transformation Quality in BPM KPO SPC FMEA Quality Dashboards CSAT NPS VOC Quality Analytics QDNA Finance Ops Quality Quality Projects
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Group Communications Specialist
4 weeks ago
Pune, India Piab Group Full timeRole Description:The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group communications specialist
4 weeks ago
Pune, India Piab Group Full timeRole Description:The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and Linked In presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
4 weeks ago
Pune, India Piab Group Full timeRole Description: The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
4 weeks ago
Pune, India Piab Group Full timeRole Description: The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
3 weeks ago
Pune, India Piab Group Full timeRole Description:The Group Communications Specialist is responsible for managing and developing Piab Group's digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This position...
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Group Communications Specialist
3 weeks ago
Pune, India Piab Group Full timeRole Description: The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
4 weeks ago
Pune, India Piab Group Full timeRole Description: The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
5 days ago
Pune, India Piab Group Full timeRole Description:The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
3 days ago
Pune, India Piab Group Full timeRole Description: The Group Communications Specialist is responsible for managing and developing Piab Group’s digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This...
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Group Communications Specialist
7 hours ago
pune, India Piab Group Full timeRole Description:The Group Communications Specialist is responsible for managing and developing Piab Group's digital communication channels, ensuring consistent and engaging internal and external communication. The role includes ownership of the Group website, intranet, and LinkedIn presence, as well as production of brand and visual materials. This position...
