▷ Urgent Genesys Engage Engineer

1 day ago

Bengaluru, India Tata Consultancy Services Full time

Role:Genesys Engage Engineer Experience:5-10 Years Locations:Bangalore Must have & good to have: Skills: Desired Competencies (Technical/Behavioral Competency) Must-Have - Implement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting. - Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability and performance. - Collaborate with business stakeholders to gather requirements and translate them into technical Genesys solutions. - Optimize Genesys Engage system performance through proactive monitoring, tuning, and problem resolution. - Integrate Genesys Engage with CRM systems, ticketing tools, and other enterprise applications to streamline workflows. - Develop and maintain comprehensive documentation for Genesys Engage configurations, processes, and best practices. - Support and adhere to IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Release Management. - Monitor key performance indicators (KPIs) within the Genesys environment and provide regular reports to management. - Stay updated with the latest Genesys product releases, features, and industry trends to recommend continuous improvements. - Provide training and guidance to internal teams and end-users on Genesys Engage functionalities. - Participate in disaster recovery planning and testing for contact center systems. Required Skills and Qualifications: - Proven experience with Genesys Engage platform components and architecture (e.g., PureConnect, PureEngage, Genesys Cloud). - Strong understanding of contact center operations and technologies (ACD, IVR, CTI, WFM, QM). - Familiarity with database technologies (e.g., SQL Server, Oracle) and reporting tools. - Knowledge of IT Service Management (ITSM) frameworks like ITIL. - Excellent troubleshooting and analytical skills for complex technical issues. - Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders. - Ability to manage multiple priorities in a fast-paced environment. - Genesys certifications are a significant plus.

  • Genesys Engage Engineer

    24 hours ago

    Bengaluru, India Tata Consultancy Services Full time

    Role: Genesys Engage Engineer Experience :5-10 Years Locations :Bangalore Must have & good to have : Skills: Desired Competencies (Technical/Behavioral Competency) Must-Have Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. Provide expert support and...

  • Genesys Engage Engineer

    2 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Role: Genesys Engage EngineerExperience :5-10 YearsLocations :BangaloreMust have & good to have :Skills:Desired Competencies (Technical/Behavioral Competency)Must-HaveImplement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and...

  • Genesys Engage Engineer

    1 day ago

    Bengaluru, India Tata Consultancy Services Full time

    Role:Genesys Engage EngineerExperience:5-10 YearsLocations:BangaloreMust have & good to have:Skills:Desired Competencies (Technical/Behavioral Competency)Must-HaveImplement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting...

  • Genesys Architect

    4 weeks ago

    Bengaluru, India ZettaMine Labs Pvt. Ltd. Full time

    Hello,Greeting's from ZettaMine!!!Job Title: Genesys Architect / Senior Genesys EngineerExperience Required: 13+ Years (with minimum 8+ years in Genesys solutions)Location: Pan IndiaNotice Period: Immediate JoinersJob SummaryWe are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and Genesys...

  • Language Data Annotator

    6 days ago

    Bengaluru, Karnataka, India Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Language Data Annotator

    6 days ago

    Bengaluru, Karnataka, India Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Genesys Developer

    2 weeks ago

    Bengaluru, Hyderabad, India Solugenix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hi Job Seekers,We have an opening for a Genesys Developer position. Please go through the below job description, and if interested, share your updated CV at with the subject line Application for Genesys Developer."Job Title : Genesys DeveloperLocation : Hyderabad / Bangalore Position : Full TimeWork Mode : HybridRequired Experience : 3+ yearsTimings : 2-11...

  • Genesys Gvp

    2 weeks ago

    Bengaluru, India Zaphire Full time

    **Genesys GVP** Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must...

  • Sr. AI Governance Specialist

    4 days ago

    Bengaluru East, Karnataka, India Genesys Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Sr. Partner Marketing Manager

    2 weeks ago

    Greater Bengaluru Area, India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...