Systrack

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As a System Administrator at Kyndryl you ll solve complex problems and identify potential future issues across the spectrum of platforms and services You ll be at the forefront of new technology and modernization working with some of our biggest clients - which means some of the biggest in the world There s never a typical day as a System Administrator at Kyndryl because no two projects are alike You ll be managing systems data for clients and providing day-to-day solutions and security compliance You ll oversee a queue of assignments and work directly with technicians prioritizing tickets to deliver the best solutions to our clients One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here You ll also get the chance to share your expertise by recommending modernization options identifying new business opportunities and cultivating relationships with other teams and stakeholders Does the work get challenging at times Yes But you ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills which will come in handy as you move forward in your career Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career from Junior System Administrator to Architect We have opportunities for Cloud Hyperscalers that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Expertise Having 7 Years of experience in Managing Systrack administration end-to-end monitoring systrack black box sensor data and validate dashboard data for any discrepancies Conducting monthly checks on the latest version of DEX Pack through Systrack kits and managing the Tracker Analyzing data through Visualizer Prevent and AppVision Managing SysTrack settings system configuration sensor configuration and related tools Keeping the master tracker data up-to-date with any updates or deletions Cleaning stale records and updating the record of SysTrack licenses Providing guidance and monitoring to L2 in case they encounter difficulties Foster collaboration between clients partners and stakeholders for a healthy environment Managing the DEX Pack end-to-end including role assignment configuration setup and testing In Lakeside ticket will help to understand the data discrepancies of the dashboard On a weekly and monthly basis present the Dex SysTrack Status Report during the EXL Governance call where he showcases all KPIs and parameters to assess endpoint performance If performance is poor identifies the root cause and works on resolving it Design develop and optimize complex SQL queries stored procedures views and triggers to support data extraction transformation and loading ETL processes Preferred Technical and Professional Experience Generate reports daily weekly monthly and on an ad-hoc basis as well as agreed business endpoint scopes Develop automation solutions using PowerShell scripts and batch files Deploy automation solutions end-to-end in various environments including User Acceptance Testing UAT and Production and conduct testing Monitor and manage the collection extension including enabling and deploying it as needed Foster collaboration between clients partners and stakeholders for a healthy environment Generate reports for antivirus BitLocker and compliance Validate stale records and Dex Score Maintaining up-to-date master tracker data for support tickets including raising and following up on them In Lakeside ticket will help to understand the data discrepancies of the automation Check the data and create a weekly utilization report for the ServiceNow Assist module to support the tech lead Ensure the performance reliability and scalability of SQL databases Conduct regular database performance tuning and optimization Develop implement and maintain BI solutions using Power BI Create interactive and visually appealing dashboards and reports to meet business requirements Perform data analysis to identify trends patterns and insights to support business decisions Collaborate with stakeholders to gather and understand business requirements for BI projects Integrate data from various sources and ensure data consistency and integrity Implement row level security and role-based access in Power BI Develop custom visuals and leverage Power BI APIs for enhanced functionality Ensure data quality and accuracy by implementing data governance policies and procedures Automation experience especially IaaS infrastructure as a code Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address