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Additional Information Job Number25167784 Job CategorySpa LocationCourtyard by Marriott Shillong Jail Road Police Bazar Shillong Meghalaya India 793001 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Advise employees on general property information in-house groups policy changes or other pertinent information Answer questions about available services general property information and amenities Confirm guest first and last name and type of treatment scheduled prior to beginning treatment Monitor and stick to time schedule throughout the day Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed Promote and sell spa salon services and retail products Complete requisitions for additional products supplies or equipment Inspect work areas and tools equipment to ensure conformance to company standards Notify Engineering of spa salon maintenance and repair needs Assist management in hiring training scheduling and motivating and coaching employees serve as a role model Report accidents injuries and unsafe work conditions to manager Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Ensure adherence to quality expectations and standards develop and implement quality improvement or corrective action plans Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience At least 2 years of related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

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