Hro(hr Admin)-am

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Management Trainee Assistant Manager HR Admin This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles managing content and reporting to optimize workforce experience The ideal candidate will possess a robust background in HR service management operational support and fostering collaboration across HR and business functions Responsibilities 1 Team Leadership Lead a team of analysts ensuring timely and accurate processing Monitor team performance and provide coaching to enhance efficiency Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance Maintain up-to-date content across knowledge repositories and document libraries 2 Knowledge Management Create update and maintain HR Knowledge Articles in accordance with policy changes Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance Maintain up-to-date content across knowledge repositories and document libraries 3 Employee Support Respond to employee queries in line with defined SOPs HR policies and service guidelines Escalate and assign requests to appropriate teams based on the escalation matrix and rules Proactively communicate with requestors when delays in resolution occur Support HR transactions not initiated through self-service channels 4 Communication Engagement Coordinate and manage internal HR communications Analyse trends and provide insights to improve operations Support communication planning and execution for critical HR events e g Open Enrolment Policy Changes Qualifications we seek in you Minimum Qualifications Bachelor s degree in HR Operations Management or a related field Proven experience in Service Management or a related role with a strong background in leadership Advanced proficiency in Workday software Ticketing tool ServiceNow and reporting tools Five Days working from Office Preferred Qualifications Skills Certification in HR management or HR operations Experience in process improvement and automation Preference of an understanding of Workday module Key Skills and Attributes Leadership and team management skills Analytical mindset with attention to detail Strong communication and stakeholder management abilities Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training