Associate Network Engineer

3 weeks ago

Hyderabad, India Diebold Full time

Job Description

Position Overview

Provides support on Monitoring, Network LAN, WAN and wireless environments, along with administration of the networking hardware and software components, like switches, routers, and various other LAN/ WAN components of the Diebold network. The Analyst serves in as a Trainee/Junior Analyst role while tackling day to day operational issues in the Network Infrastructure space for Diebold s Enterprise primarily, liaise with Vendors for circuit management. The candidate is also expected to have know-how of various Network Monitoring Tools

Qualifications

- Previous experience in NOC with handling international clients.
- Analyze and resolves network connectivity problems in timely and accurate fashion.
- Analyzing, troubleshooting and correcting network problems remotely.
- Good communication skills email/Verbal is Mandatory.
- Expertise in scripting languages (python), web development, Ansible, Linux.

Preferred Qualifications

- Good knowledge of TCP/IP stack in general.
- Familiar with basic network architectures and designs.
- Basic knowledge of IPsec VPNs.
- Basic knowledge on Palo-alto firewall and ASA Firewall.
- Basic understanding and troubleshooting of routing, IPsec VPNs.
- Ability to resolve major incidents and work with customers/vendors to isolate connectivity issues.

You are responsible for

- Utilizing troubleshooting mechanisms and escalation processes.
- Administering service requests and official communication processes.
- Providing assistance in incident management and reporting tasks.
- Using real-time alarming of network fault notification, interfacing with network vendors/customers to fix circuit issues.
- Ensures the stable operation of DN corporate network.
- Proactive monitoring of DN corporate networks.
- Organize daily support tickets (incidents, service requests), emails, and instant messages and finish them on time, often with cooperation with other support teams.

Required Qualifications

- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Network Engineering.
- Good business English skills (Written and spoken).

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