Amazon Connect Engineer

6 days ago

Bhavnagar, India Stella Technologies Full time

Company Description Stella Technologies has been a product-based company in the United States for over 13 years. The company specializes in providing loans to small businesses, supporting their growth and success. Stella Technologies is expanding its operations globally and actively hiring in India to establish its technology hub in Ahmedabad. Role Description This is a full-time, on-site position for an Amazon Connect Engineer located in Ahmedabad. The Amazon Connect Engineer will be responsible for designing, implementing, and managing solutions within the Amazon Connect ecosystem. Day-to-day tasks will include configuring and optimizing Amazon Connect infrastructure, integrating solutions with other AWS services, troubleshooting issues, and working collaboratively with cross-functional teams to improve system performance and customer experiences. The role demands a strong technical background and the ability to solve complex challenges in cloud contact center implementations. Qualifications - Proficiency in Amazon Connect, AWS services, and cloud infrastructure management - Experience with contact center solutions, IVR design, and telephony technologies - Skills in programming and scripting languages, such as JavaScript, Python, or Node.js - Strong troubleshooting, problem-solving, and debugging capabilities - Excellent communication and collaboration skills with the ability to work cross-functionally - Prior experience in implementing or managing AWS solutions is highly desirable - Bachelor’s degree in Computer Science, Engineering, or a related field is preferred - Relevant AWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer are a plus - Amazon Connect, Amazon bedrock, Amazon Lex, Amazon Q, Dynamo DB is a must to have

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