Product Specialist

2 weeks ago

Bengaluru, India Cloudsek Information Security Full time

Job Description We are seeking a highly motivated and enthusiastic Product Support Engineer Intern to join our growing team in Bengaluru. As the first point of contact for our users, you will play a crucial role in delivering exceptional support and ensuring a positive experience with our Cloud SEK product. This is an excellent opportunity to dive deep into the world of cybersecurity, develop your technical skills, and contribute to a vital aspect of our customer success. Responsibilities: - Act as the first point of contact (Level 1 support) for user inquiries related to CloudSEKs comprehensive product via various channels (eg, email, chat, phone). - Troubleshoot and resolve basic technical issues by utilizing internal knowledge bases, documentation, and problem-solving skills. - Accurately document all user interactions, issues, and resolutions in our support ticketing system. - Contribute to the creation and maintenance of clear and concise documentation for common issues and solutions. - Escalate complex technical issues to higher-level support teams with detailed information and troubleshooting steps taken. - Demonstrate a strong passion for cybersecurity and a proactive approach to learning about CloudSEKs product and the broader threat landscape. - Develop an understanding of compliance standards and cyber laws relevant to our product and industry. - Stay up-to-date with the latest cybersecurity threats and trends. - Explore and apply AI prompt engineering techniques to enhance support processes and knowledge resources.(High preference) - Employ strong problem-solving skills and out-of-the-box thinking to identify and resolve user challenges effectively. - Demonstrate a strong aptitude towards cybersecurity and a keen interest in expanding your knowledge in this domain.(Mandatory) About the Work: - Rotational Shift: This role involves working in rotational shifts to provide continuous support to our global user base. - Internship Duration: This is a 6-month full-time internship . - Onsite Role: This position is based onsite in Bengaluru .

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