Senior Manager

Roles Responsibilities To lead progressive and innovative terminal operations which meet all regulatory and procedural requirements To assist in developing and build relationships with all shipping Lines handling agents Customs House Agents and associated business partners in providing a seamless service to customers which maximizes all revenue opportunities To manage operational budgets in line with forecasts and ensure financial process integrity at all times To lead deliver and further develop the Safety Management Systems in the Terminals and 3rd parties taking robust corrective action if needed To maintain good relationships with customers Customs and associated service providers To monitor performance seek continual improvements and take corrective action where needed managing change and improvement initiatives as appropriate To work with airside operational departments to promote a combined customer focused services Analyse port users requirements and addressing them with the top management if required Develop plans to ensure terminals follow established standards Develop proposals for new service innovation ideas Enforce a safe and secure culture Enforce organisational and compliance standards Establish Key Performance Indicators KPIs for internal staff Manage contractors carrying out Terminal operations Plan timely and accurate delivery of services to meet customer requirements Promote new ideas to enhance customer service operations Recommend action plans to resolve and prevent safety or security breaches Resolve issues and incidents at the Terminal Review and develop compliance standards Review operational processes to identify areas for enhancements Review the feasibility of implementing new service offerings for the Terminal Vendor Negotiations Yard Management Creating healthy team building and motivational environment at the terminal Laisoning with Customs officials for smooth clearances of the shipments for timely deliveries to the customers Fast and safe handling of rakes for optimum use of rail lines inside the terminal Laisoning with Railway Authorities releasing the rakes stabled in route Fast evacuation of the containers from the Gateway port destined for Our terminal to ensure the delivery of the cargo to the customers as per their expectation and committed time frame Yard Planning Optimum use of yard face with Maximum Output Ensure that the terminal activities are commenced as per the SOP Customs Guidelines Planning and Execution Data Analysis in order to place the intend of the rake for evacuation or Export cleared unit for the destined gate way port by carrier Concor Continuous effort in reducing the Operational Cost Staff Motivation Vendors satisfaction by ensuring that the payment disbursements are done as per the commitments and on agreed terms Staff Briefing on regular interval idea is to address the issues of the which are faced in day to day operational and providing them the best solutions for smooth delivery of services to customers To Carry operations at the terminal keeping in mind the commercial aspects MIS Reports To ensure that all the queries of the customers are addressed and timely responded Ensuring timely clearance of all the EGM s so that the Duty drawback is released to customer timely To ensure that the maintenance of equipment s is done as scheduled which ensures seamless operations without constraints to update Management about any infrastructural requirements if any Ensure smooth PFT Operations Regular meetings with customers to know the expectation level and fulfilling the same in consultation with the CEO Conducting Trade meets for terminal services feedback To ensure that all the activities are recorded and are submitted to fiancxc3xa9 for billing ensuring no revenue leakage To Ensure that all the Terminal Operations runs through various softwares and will help the team for quick implementation Qualification Competencies Good Communication skills in English language both oral and written Bachelor of Commerce from Delhi University 18 plus combined experience in ICD CFS Forwarding Shipping line CHA Excellent command in MS Excel spread-sheet