Site Reliability Engineering

2 weeks ago

Noida, India SysTechCorp Inc Full time

Role: Site Reliability Engineer

- Essential Skills:
- - Looking for resources who have 5+ years of experience as an SRE or Application Support Lead.
- - Experience with Agile and have previous working experience in agile methodology, Kanban, Jira tools.
- - Ability to identify the KPIs for business performance.
- - Good hands-on experience collecting performance data, analyzing, troubleshooting, and tuning.
- - Master new software and tools required to perform technical research analysis for incidents/bugs reported in PROD env.
- - Identify process gaps or boundaries and determine improvements/automations to enhance current processes.
- - Train new joiners and set expectations clearly on the SOPs/SLAs to be followed.
- - Experience in Troubleshooting activities, debugging environmental issues, and ensuring day-to-day support for production.
- - Excellence in driving issue resolutions and ensure RCA & CAPA to be documented & tracked till closure within SLA.
- - Ensure there is no slippage of SLAs or deviation in SLAs/KPIs.
- - Knowledge sharing and educating team members to enable them to contribute to any backlog tasks/suggest any best practices to adopt and follow.
- - Strong leadership skills to collaborate with clients and other teams to discuss the challenges/blockers/new requirements to identify root cause and understand possible solutions.
- - Excellent analytical skills with the flexibility to adjust to changing work priorities.
- - Function well in a team environment while being self-motivated to work effectively without supervision.
- - Organize and lead daily personal priorities along with a team of 3-5 members.Technical

- Expectations:
- - Experience in Monitoring and reporting tools such as Grafana (Preferred), Coralogix, Datadog
- - Able to configure alerts, tracing for continuous monitoring on APM tools like ELK, Splunk, and any log aggregation tools.
- - Use postman and troubleshoot API

- Desirable:
- - Can Contribute to the development and maintenance of automation tools to reduce the manual work and optimize performance.
- - AWS cloud knowledge

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