3 Days Left Duty Manager

3 days ago

Chennai, Tamil Nadu, India IHG Hotels & Resorts Full time
Job Description

Position Overview:

We are looking for a Duty Manager who sets high standards in every aspect of hotel operations. As a leader, you will manage guest experiences, oversee the performance of the team, and ensure smooth hotel operations. You will be at the forefront, handling guest complaints, queries, and suggestions while fostering a culture of excellence in guest service.

Key Responsibilities

Guest Experience Management:

- Lead the way in managing guest experiences, hotel operations, and team performance.
- Prioritize workload effectively to ensure the team delivers authentic, memorable experiences.
- Resolve guest issues, queries, or concerns through authentic conversations and effective communication.
- Serve as the first point of contact in case of any critical emergency situations or incidents.

Team Leadership:

- Develop the team's skills through training, mentoring, and guidance, ensuring they are equipped to contribute positively to hotel performance.
- Foster a one-team approach, ensuring seamless teamwork in all operations.

Operational Excellence:

- Ensure the team meets productivity standards and delivers excellent service throughout the hotel.
- Help maintain smooth hotel operations by addressing issues as they arise, ensuring an efficient and high-performing front office team.

What We Need from You:

- Education: Minimum Diploma or equivalent; some college education preferred.
- Experience: At least 2 years of experience in front desk/guest service leadership or related roles.
- Skills:
- Fluent in spoken and written English (additional languages preferred).
- Basic mathematics skills for managing transactions and operations.
- Strong communication, problem-solving, reasoning, and motivational skills.
- Ability to stand for long periods and occasionally lift heavy items.
- Working knowledge of hotel property management systems (e.g., Opera) beneficial.
- Willingness to work during evenings and weekends.

What You Can Expect From Us:

- A competitive salary that rewards your dedication and hard work.
- Full uniform provided.
- Impressive room discounts and additional benefits for you and your family.
- Comprehensive training programs to help you grow in your career.
- A supportive work environment where inclusion and diversity are celebrated, fostering personal and professional growth.

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