Telecaller

4 weeks ago

Kota, India WIKREATE WORLDWIDE PRIVATE LIMITED Full time

Role Summary: As a Telecaller, you will make outbound and receive inbound calls to potential and existing customers, explain our herbal product range, follow up on leads, handle customer queries, and contribute to achieving sales/conversion targets. You’ll bridge between marketing + product teams and our end-customers, helping articulate product benefits, brand values and ensuring delighted customer interactions. Key Responsibilities: · Make outbound calls to prospective leads (for example: people who signed up on our website, social-media inquiries, previous customers) to introduce our brand and product offerings. · Receive inbound calls from interested customers; respond professionally, share product details, pricing, offers, shipping & returns information. · Understand customer needs/preferences (skin/hair/health concerns) and suggest appropriate herbal solutions from our portfolio. · Follow up on previous calls/leads to move them along the purchase funnel (interest → consideration → purchase). · Maintain and update accurate records of all calls, interactions, customer details, and product interests · Achieve daily/weekly/monthly calling, lead-generation and conversion targets (as defined by Sales/Marketing). · Collaborate with marketing and product teams: share customer feedback, queries, objections, and suggestions to shape offers, scripts, and product development. · Stay up to date with product knowledge (ingredients, benefits, usage instructions, promotions) and regulatory or compliance aspects (herbal claims, wellness regulations) as applicable. · Handle customer objections, rejections, and queries with patience and professionalism. · Provide input into improving call scripts, promotional offers, customer engagement tactics based on field experience. · Uphold the brand’s voice, values and customer-centric ethos in all interactions. Required Skills & Qualifications: · Minimum educational qualification: 12th pass; a bachelor’s degree in any stream preferred · Herbal D2C Experience is a must. · Excellent communication skills (spoken & written) in English + Hindi · Strong interpersonal skills, courteous phone manner, ability to build rapport quickly. · Persuasive, goal-driven, with the tenacity to follow up and close leads. · Good listening skills – ability to understand customer concerns, ask clarifying questions, and suggest relevant products. · Basic computer skills: MS Office (especially Excel/Word) & ability to work with telephone systems. · Ability to work under pressure and meet calling / sales targets. · Positive attitude, resilience in face of rejection, willingness to learn and adapt. · Prior experience in tele‐sales, call centre, or customer service is a plus · Interest in herbal/wellness industry, some knowledge of skincare/haircare/ayurvedic products would be beneficial. (Preferred)

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