Client Support Lead

4 weeks ago

Vellore TN IN Factentry Full time

Job Overview We are seeking a proactive and detail-oriented Client Support Team Leader to manage and oversee client queries ensuring timely accurate and high-quality responses The ideal candidate will possess a strong understanding of fixed income products advanced technical skills and exceptional communication abilities This role requires leadership in managing client requirements end-to-end driving team performance and ensuring alignment with FactEntry s standards of excellence Key Responsibilities Ensure timely and accurate responses to client questions and issues Develop strong client relationships by understanding client-specific requirements and expectations Act as a subject matter expert SME in fixed income products supporting both clients and internal teams Maintain a comprehensive understanding of fixed income instruments and global market practices Ensure criticality accuracy and timeliness of data delivery to clients Collaborate with internal teams to enhance data quality and meet SLA requirements Lead mentor and guide the client support team to achieve business goals Allocate workloads effectively and ensure coverage across shifts and business-critical hours Foster collaboration across Operations Product and Technology teams Drive process excellence through attention to detail and continuous monitoring Implement improvements aligned with Lean Six Sigma principles certification preferred Support transformation initiatives to enhance efficiency and client satisfaction Leverage tools such as Excel SQL Power BI and Python for data analysis and client reporting Identify automation and optimization opportunities to streamline workflows Adapt quickly to changing client requirements and business demands Work flexible schedules including different shifts extended hours and availability for client calls as required Key Qualifications Education Postgraduate degree or equivalent in Finance Accounting or related field preferred Experience Minimum 5 years in client support financial services or fixed income domain Certifications Lean Six Sigma Green Belt or higher preferred Key Skills Strong communication skills reading writing listening and speaking In-depth knowledge of fixed income products Proficiency in Excel SQL Power BI and Python preferred Exceptional attention to detail and accuracy Strong collaboration and leadership abilities Ability to adapt quickly learn fast and perform under pressure Client-first mindset with strong problem-solving skills

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