▷ (Urgent Search) Technical Account Representative (tam) - Oracle Saas Functional

Job Category Support Our Team Customer Success Services CSS enable organizations to leverage their Oracle investments to extend into the cloud with greater value choice and confidence Oracle delivers enterprise-grade end-to-end managed cloud services across its broad portfolio of business applications middleware database and hardware technologies Customer Success Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way Our customers will measure our contribution to their success based on the value they receive from our services TAMs are responsible for the overall governance and technical service delivery They help customers maximize the business value of their Oracle investments achieving the desired business outcomes while minimizing risk To do this TAMs must become trusted advisors to the customer ensure consistency and quality of deliverables help customers deliver their IT strategy overcome challenges and meet business goals and use leading practices for successful Oracle technology and Cloud deployments and operations The Services Portfolio includes Managed Services On-Premise Hybrid Cloud Applications Platforms and Databases SaaS PaaS IaaS and Security services that TAMs may manage in full or in part Part of our growth strategy we are recruiting an experienced Technical Account Manager TAM with extensive service delivery operations background with Oracle SaaS products Our Ideal Candidate Our ideal candidate will typically be expected to demonstrate the following attributes Good understanding on Oracle SaaS and ERP SCM HCM Modules Governance experience - Oversight and Direction Alignment with Business Goals and value realization Risk management Continuous Improvement Experience with implementation and support of Oracle SaaS ERP SCM Applications including at least 2 full cycle projects Good experience in managed services day2-support projects as an Individual contributor or a lead subject matter expert Experience conducting a project management in cloud-based Oracle SaaS technology Hands-on Oracle SaaS ERP SCM HCM implementation experience Understand OCI PaaS applications and how it integrates with SaaS applications Ability to review the solution design and Root Cause Analysis documentation Good knowledge of Artificial Intelligence and specifically the embedded SaaS AI features Effectively manage scope and customer expectations on individual assignments Follow through on all assignments and takes ownership of client issues Coordinate with Product Manager and business partner to model design and build business solutions Collaborate with customers and various teams to define requirements and lead projects from inception through delivery including status updates scope changes Strong project management experience PMP is desirable Should have a strong customer management skills Excellent team player willing to learn new technologies problem-solving skills Ability to multitask maintain composure in high-stress high-visibility situations and change priority as needed to accommodate a very dynamic business Work in rotation Shifts Strong organization skills detail oriented communication skills University degree with post graduate technical or management qualifications or other relevant experience Fusion ERP SCM HCM Certification preferred The candidate should have 15 years of experience in Oracle SaaS including Technical Functional and Project Program Management experience and have a track record in delivering large-scale global Application High commitment with customers is must Career Level - IC4 Responsibilities Your Responsibilities Key tasks include but are not limited to the following SCOPE As a TAM manage the service delivery through virtual team of resources Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy Manage customer requirements for upgrades and migration Manage collaborators create and publish the project plans and other documents Manage the project kick-off and governance throughout the project life cycle Work on improvement initiatives as required ACCOUNTABILITIES Review existing services contracts and understand the scope thoroughly Generate manage service delivery plan key work you re doing marshal resources as required RACI risks issues and dependencies according to CSS standards Deliver regular business and operational reviews to key business collaborators Implement Service Improvement policy and processes Manage and co-ordinate changes in customer environments per customer strategy RESPONSIBILITIES Service plans and Governance Contractual and Financial Control Problem and Incident Management Issue and Risk Management Critical issue Management Standard Process Advice and Recommendations AI Adoption Business Development and Renewals Customer Satisfaction Provide leadership motivation and direction Qualifications Career Level - IC4 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law