Product Analyst
2 weeks ago
Location: On-site | Ahmedabad, India
Experience: 3–5 Years
Employment Type: Full-time
About the Role
We are looking for a Product Analyst with a keen eye for detail, a strong grasp of networking and IT operations, and a passion for turning data into actionable product insights.
You'll collaborate closely with product, engineering, QA, and customer success teams to ensure our products solve real-world problems for IT teams, while staying ahead of industry trends.
This role is also well-suited for professionals with experience in vulnerability assessment, solution engineering, or pre-sales engineering who want to transition into a product-focused role.
Key Responsibilities
Product Research & Analysis
- Gather, analyze, and interpret data from product usage, support tickets, and customer feedback to identify trends, issues, and opportunities.
- Research market trends, competitors, and emerging technologies in networking and IT Ops domains.
- Translate findings into product recommendations, feature ideas, and business cases.
Requirements Gathering & Documentation
- Work with stakeholders to understand business needs and user requirements.
- Create detailed PRDs and user stories.
- Ensure requirements are technically feasible and align with the product vision.
Cross-functional Collaboration
- Partner with engineering to ensure smooth feature development and releases.
- Work with QA to define acceptance criteria and support testing efforts.
- Liaise with customer-facing teams to understand pain points and gather enhancement ideas.
Data-driven Decision Making
- Develop and maintain dashboards for KPIs related to product adoption, performance, and reliability.
- Perform root cause analysis for product-related incidents or performance bottlenecks.
- Use analytics to validate the impact of product changes.
What We're Looking For
Bachelor's degree in Computer Science, IT, or related field.
3–5 years of experience as a Product Analyst or similar role in the IT / SaaS / Networking domain.
Strong skills in SQL, Excel, and PowerPoint.
Experience with Agile/Scrum methodology and tools like Jira, Confluence.
Bonus Points
Solid understanding of TCP/IP, network monitoring tools, ITSM processes, and incident/problem/change management workflows.
Knowledge of APIs, integrations, and automation tools.
Familiarity with cloud infrastructure (AWS, Azure, GCP).
Prior experience in a product company serving enterprise IT teams.
Exposure to vulnerability assessment practices.
Understanding of AI tools/technologies for data analysis, anomaly detection, or process automation.
Background as a Solution Engineer or Pre-sales Engineer in IT/networking products.
Why Join Us?
At our company, you'll work on cutting-edge IT Ops products used by enterprises globally.
We offer a collaborative, innovation-driven work environment, competitive compensation and benefits, and learning & development support for certifications in product, networking, cloud, or AI domains.
Apply Now
Think you're the right fit? Apply now
Learn more about us: www.motadata.com
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