(Urgent Search) Assistant Vice President

23 hours ago

Pune India EXL IT service management Full time

Job Description

Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery.

Essential Functions

Grow account in all LOB's Operations Management, Analytics and Consulting

Deliver savings to Client operations with appropriate sign offs

Ensure that given client operations are run efficiently to ensure higher profitability

Maintain and increase FTEs as per the budget

Generate additional revenue

Reducing operational costs

Evaluate spans of BAU and low complexity processes

FTE headcount

Revenue from the BU Vs. Target

Deliver guaranteed productivity improvement Gross Margin for the BU

MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA's and given parameters

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