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Deputy Branch Manager/Operation Head
1 month ago
Role & responsibilities
- Manage Service & Operations of Flagship Branch.
- Review Branch Operations Reports and Control Reports.
- Responsible for updating regulatory display items for the branch.
- Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis.
- Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines.
- Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures)
- Co-ordination with Operating Agencies and Branches on day-to-day basis.
- Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end.
- Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability.
- Efficient management of Teller Counter for Cash & Non Cash Transactions.
- Efficient Lobby Management for Service related requirements of Branch Customers.
- Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.
